Customer Service Operations Leader
1 week ago
Position Title: Customer Service Operations Leader
Location: Rosemont IL 60018
Employment Type: Full-Time
Compensation: Competitive, based on experience
Company Overview:
We are dedicated to providing outstanding customer support. Our customer service team is enthusiastic about assisting clients, and we are in search of a Customer Service Operations Leader who embodies that same passion and dedication. If you are a proactive leader who excels in a dynamic environment and has a successful history of overseeing high-achieving teams, we encourage you to consider this opportunity.
Role Summary:
We are looking for an energetic Customer Service Operations Leader to guide our customer support team. The perfect candidate will possess experience in managing customer service operations, nurturing team members, and driving ongoing enhancements to boost customer satisfaction.
Key Responsibilities:
- Oversee and direct daily activities of the customer service center, ensuring effective service delivery and achievement of performance goals.
- Formulate and execute strategies to enhance customer service performance, including key performance indicators related to call management, customer satisfaction, and response times.
- Recruit, train, and coach customer service personnel, promoting a positive and efficient work atmosphere.
- Track customer service metrics, interpret data, and generate reports for upper management.
- Address escalated customer concerns and guarantee swift resolution.
- Work collaboratively with other departments to synchronize customer service operations with organizational goals.
- Implement and sustain customer service technology and tools to maximize productivity.
- Ensure adherence to company policies and industry standards.
Qualifications:
- Bachelor's degree in Business, Management, or a related discipline (preferred).
- Demonstrated experience as a Customer Service Operations Leader or in a comparable leadership position.
- Strong knowledge of customer service technology, tools, and performance metrics.
- Exceptional leadership, communication, and interpersonal abilities.
- Capability to analyze data and execute actionable strategies.
- Experience in mentoring and developing teams.
- Robust problem-solving skills and the capacity to manage multiple tasks.
What We Provide:
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A supportive and inclusive workplace culture.
- Medical, Dental, Vision, 401k
Application Process:
Interested candidates are encouraged to submit their resume and cover letter with the subject line Customer Service Operations Leader Application.
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