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Client Stewardship Manager

5 months ago

Houston, United States BrandSafway Full time

A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.


At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing team. We are looking for a Client Stewardship Manager.


You will lead BrandSafway value improvement initiatives across the customer’s facilities in North America working alongside Global Account Executives, Operating Managers, and local site teams. You will demonstrate the value BrandSafway brings as a partner with each initiative, thereby supporting ongoing growth with that customer.



  • Responsibilitiesimplementing best practices across the customer locations to maximize profitable returns for BrandSafway safely, efficiently and with integrity,
  • meet the needs of the customer by leading Value Improvement initiatives,
  • Lead contract compliance by acting as the single point of contact day-to-day with the customer’s corporate representative and BrandSafway leadership.
  • To do this, you will be required to train and mentor BrandSafway personnel across each of the locations and where required using subject matter experts, ensure improvement initiatives are implemented consistently. As many of the customer locations are across North America, consistency in each implementation is critical to ensure compliance to the new standard. This will require excellent influence skills.

Example Objectives of First 90 days for CVA;

  • Perform Gap Analysis
  • Using the company Value Model and Cultural Alignment tools assess customer current state
  • Identify areas for opportunity where Value Model can be applied measuring Customer’s Maturity against the industry best practices
  • Present for internal review with the Account Executive and operations leadership areas to enhance customer value while improving greater financial utilization of BrandSafway Assets.
  • Stewardship rhythm with leadership
  • Champion a stewardship process between BrandSafway & Suncor/Syncrude
  • Drive KPI compliance across all sites
  • Identify LEAN initiative opportunities across all sites that will be implemented once productivity baselining is complete
  • Support Global Account Executive to X-sell value initiatives
  • Complete Smart Site deployment
  • Ensure process and data compliance
  • Train and deliver customer facing scorecard
  • Work with local teams and Tech Services to resolve data capture issues
  • Productivity Tracking
  • Each site is currently tracking productivity but there continue to be variances to the contract method of measurement
  • Assess, present and mange a change to the method of measurement with Customer so site build practices are aligned with productivity tracking (potential impact on Gain/Pain sharing)


  • QualificationsThere is a strong analytical understanding required for this role, as each value creation initiative will need to be quantified and demonstrated to the customer. Problem-solving and decision-making skills are crucial for this career as you will be in a customer facing role and will be expected to resolve challenges and remove barriers. Experience with contractual negotiations is considered an asset.
  • Strong computer skills are crucial for this job, especially data analytics and word processing software fluency. The successful candidate must have expert presentation skills and be able to effectively communicate at all levels of the business, from the job-site to the boardroom. You must have a self-motivated, upbeat, friendly, and team-focused attitude to succeed.
  • Qualifications for working as a customer value advocate generally include a bachelor’s degree and experience working in an operations environment in either project management / project controls.

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.


Notice to all potential job candidates:

Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.