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Stewardship Coordinator

3 months ago

Houston, United States Houston Food Bank Full time
Job DescriptionJob Description

Starting Pay: $20.00 -$25.00

POSITION SUMMARY:

The Stewardship Coordinator contributes to the efficiency and effectiveness of the Sourcing team by providing administrative support to the Sourcing Managers (specializing in retail rescue, produce donations, perishable donations, and nonperishable donations). This position is responsible for creating and maintaining resources such as donor portfolios, new donor prospects, donor lists/databases and administering the donor recognition program. The Stewardship Coordinator will serve as the connection between the sourcing managers while they are in the field and the rest of the organization, especially the Marketing and Communication team, Development team, and Logistics team.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

  1. Maintains donor recognition program by tracking data, levels of giving, regular mailings, gifts, and planning annual events.
  2. Completes all monthly, quarterly, semi-annual, and annual stewardship tasks on time and without prompting.
  3. Understands requirements for food donations and is the first in line to answer the donation hotline.
  4. Reviews incoming donations daily and follow up with new donors, one-time donors, or missed pickups.
  5. Creates and regularly modifies standard language for donor communications such as campaign updates, newsletters, thank you notes, impact reports, etc.
  6. Coordinates special events for donors, varying between recognizing donors and simply connecting with donors.
  7. Helps coordinate tours at the Food Bank and at partner pantries, to display the important role donors play in fulfilling our mission and the impact it has on the communities we serve.
  8. Works with the Development team to share best practices and provides a consistent experience for all donors of HFB.
  9. Facilitates accurate data entry; performs ongoing data maintenance and clean-up independently and with the Data department.
  10. Manages all food show rescue opportunities by coordinating with internal departments as needed.
  11. Develops and maintains donor portfolio and donor prospecting list.
  12. Supports Sourcing Managers by assisting with reports, queries, and special projects as needed.
  13. Utilizes qualitative and quantitative data to build and maintain donor and donation data.
  14. Creates and shares clusters, routes, and efficient day trips with Sourcing Managers.
  15. Develops and maintains data-based standard patterns for ongoing solicitation, site visits, and account follow-up to ensure donor development, growth of the donor relationship, and the timely resolution of any problems with donations, pickups, or other matters.
  16. Develops and grows innovative ideas to increase donor engagement including Impact communication, urgency drives, alternative ways of giving, etc.
  17. Shares and highlights industry news to the rest of the HFB staff.
  18. Creates/modifies branded donor communications including handouts, newsletters, etc.
  19. Serves as a Food Bank Ambassador by seeking to gain a full understanding about programs, transportation, agencies, volunteer, development, and food drive opportunities.
  20. Contributes to Procurement Department goals and work plans.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

Education/Experience:

  • Associate’s degree from an accredited college or university; Bachelor’s degree preferred
  • 1 year of experience in a related field (i.e. event management, database management, fundraising, administrative assistant)

Certificates, Licenses, and Registrations:

Must have reliable transportation, a valid driver’s license, and insurance.

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

  • Ability to work with a diverse population, including the public.
  • Ability to bring creativity to the role while providing consistency and organization for the team.
  • Strong customer service skills and willingness to assist others.
  • Ability to use best judgment while completing tasks with minimal supervision.
  • High level of expertise in Microsoft Word and Excel functions (like Mail Merge and Pivot tables).
  • Outlook, Salesforce, Meal Connect, NetSuite, PowerBI, Retool, Scanner.
  • Ability to accurately prepare and maintain files, reports, and records.
  • Organizational skills in managing projects simultaneously while maintaining a satisfactory work product.
  • Ability to develop, interpret, and evaluate policies and procedures.
  • Strong problem-solving abilities.
  • Able to coordinate well with other departments and personnel.
  • Ability to represent the Food Bank professionally under a variety of conditions.
  • Demonstrate the ability to manage time efficiently and to work independently with minimum supervision while utilizing good judgment and discretion.
  • Bilingual in Spanish and English strongly preferred

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES:

Action-Oriented / Customer Focus / Drives for Results / Priority Setting / Managerial Courage / Interpersonal Savvy / Creativity / Standing Alone / Time Management / Decision Quality / Self-development / Patience

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 30 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The employee must frequently travel to other sites for business.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED:

Travel is required for this position (up to 10% of the time and on a domestic basis within our 18-county service area).

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

The foregoing statements describe the general purpose and essential job functions needed for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be needed.

Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce.

HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.