Change Manager

4 weeks ago


San Jose, United States Smart IT Frame LLC Full time

Experience Level: 10 to 15 years

Note: Only locals in California (Onsite - Hybrid role 2 days in a week)


  • As a Change Manager you will be a key member supporting one or more initiatives that impact strategic goals. Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
  • Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
  • Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
  • Deliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
  • Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
  • Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:


What you need to succeed

  • Practical experience with organizational change management, including people, process, and technology change implementations
  • Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
  • Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
  • Strong emotional intelligence and ability to establish and maintain relationships
  • Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
  • Flexibility and resourcefulness; resilience in ambiguous situations
  • Ability to collaborate effectively across various functions and levels in an organization
  • Technical capability and demonstrated use of metrics and analytics
  • Intermediate or sophisticated graphic design skills to support visual storytelling; experience with suite is desirable
  • Experience with Field technology is preferred

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