Hardware Technical Specialist

3 weeks ago

Sacramento, United States Afimilk Ltd Full time

Location: Central Valley of California.


Afimilk’s Hardware Technical Specialist role provides a hands-on and in-field work environment. Each day will bring about new skillsets and challenges in order to solve a wide range of dairy equipment hardware technical issues. Afimilk offers a range of sensor technologies for the dairy barn including sorting gates, milk meters, and in-line component measuring devices that communicate with a highly sophisticated herd management software program. An ideal candidate for this position will have knowledge to troubleshoot hardware and our easy-to-use technician’s software dashboard and to ensure success of the Afimilk full solution.


Essential Duties and Responsibilities

·      Participate in company training sessions and or meetings as required.

·      Provide remote and onsite training and guidance to dealers and end customers (webinars, Team Viewer etc.).

·      Support end users and dealers via phone, at dealerships and on farms.

·      Diagnose, service, and repair Afimilk product on farm.

·      Respond to service calls and direct inquiries on a daily basis and in a timely fashion.

·      Provide after hours and weekend support on a rotational “on-call” basis.

·      Provide comprehensive communication and follow up with Dealers, HQ Support, and all regional Afimilk staff.

·      Ability to document and maintain records in our service call ticketing system.

·      Manage service tickets and invoicing to farm. Manage billable hours and associated forms and documents.

·      Perform daily management of service call statuses to ensure all service calls are being responded to in a timely fashion, entered in the ticketing system and documented correctly, and closed in a timely fashion.

·      Other duties and responsibilities as assigned.


Requirements

·      Knowledge of Modern US dairy practices preferred.

·      Knowledge in TCP\IP, SQL, routers, windows OS (XP\7\8), WIFI systems is preferred.

·      Fluent in both speaking and writing Spanish is beneficial.

·      Knowledge and previous experience working with high and low voltage.

·      Ability to lift 50 pounds on an as needed basis.

·      Ability to work on farm in inclement conditions for long periods of time.

·      Excellent trouble shooting, analytical, and problem-solving skills.

·      Customer Service and Support experience preferred.

·      Excellent communication skills (written and verbal)

·      Prior understanding of Afimilk products is a plus.

·      Ability to work within a team and comfortable working alone.

·      Flexibility to travel on a routine basis (primarily regional travel).

·      Excellent listening skills.

·      Organized with the ability to keep ongoing and updated records.

·      Experience with herd management software.

·      Self-motivated with a drive to succeed.

·      Ability to work independently and as a team member.

·      Valid driving license with clean driving record.

·      Other duties as assigned

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