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Technical Support Specialist
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Sacramento, California, United States Gainwell Technologies Full timeAbout the RoleThis is an exciting opportunity to join our team as a Technical Support Specialist at Gainwell Technologies. As a key member of our IT Support team, you will play a vital role in providing exceptional technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-person, resolving issues...
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Technical Support Specialist
1 month ago
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Technical Support Specialist
2 months ago
This is an exciting opportunity to join Gainwell Technologies as a Technical Support Specialist. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their systems and equipment are running smoothly and efficiently.
Key Responsibilities- Provide technical assistance to clients via phone, email, or in-person, resolving issues related to system functions, hardware, and software.
- Perform routine install, move, add, and change (ICMS) activities, following established procedures and processes.
- Collaborate with project teams to implement technical activities, such as distributing new personal computers or racking network equipment.
- Offer basic guidance to clients on system and product usage to eliminate recurring errors.
- Stay up-to-date with technological advancements, product updates, and process improvements to ensure team performance and achieve team objectives.
- Contribute to documentation maintenance by updating information and changes as directed.
- Two or more years of technical training in a computer field.
- Two or more years of Active Directory experience.
- Two or more years of technical support experience.
- Experience working with company products, operating systems, and company escalation policies.
- Experience in solving computer-related technical problems.
Gainwell Technologies is a dynamic and fast-paced company that values work flexibility, learning, and career development. We offer a generous, flexible vacation policy, a 401(k) match, and educational assistance. Our leadership and technical development academies provide opportunities for growth and skill-building.
