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Network Operations Center Manager

2 months ago

Auburn, United States Insight Global Full time

Summary:

A client of Insight Global is looking for an experienced Manager of Network Operations sitting in Auburn, AL (relocation assistance available). This position will help oversee a team of 20 NOC (Network Operations Center) techs to monitor our networks, troubleshoot any issues that arise, ensuring the team is quickly responding to alarms and outage notifications and updating tickets regularly. This position is also responsible for compiling data and creating reports on outages, network issues, customer impact, and NOC performance. These reports will be used for training and improvement in the NOC and for improvement company-wide to give our customers the best product possible. This role is also responsible for scheduling, team meetings and communications, hiring and training, process/policy creation and improvement, and any other duties assigned.


Duties & Responsibilities:

  • Managing the daily operations of the NOC and ensuring NOC techs follow procedures with any outages or issues. Ensure that proper communication and escalation is being done so outages are resolved quickly minimizing downtime and supporting efficient Operations
  • Tracking metrics that measure NOC performance like ATTR (Average Time to Respond and to Resolve), customer impact duration, and ticket creation processes, escalation paths, and notification processes are followed
  • Monitoring network performance and logs and documents incidents and changes occurring in daily Operations
  • Troubleshooting and resolving routine Network issues and conducting or participating in root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements
  • Assists with the continued training and development of NOC staff in best practices, tools, and technologies to further their ability to troubleshoot and resolve issues
  • Attends meetings and events to provide input into the continued growth and development of the NOC and PBB. Assists in planning and hosting weekly NOC meetings and NOC training sessions.


Qualifications:

  • 4-year degree in Business Leadership, Business Management, or IT/Networking OR Associates Degree + years of experience OR IT Bootcamp certificate + years of experience is OK
  • 2 – 4 years of Networking experience working for a regional MSO, ISP, or FTTx Provider
  • Strong understanding of Routing & Switching
  • Strong Understanding of BGP, IS-IS, OSPF,
  • Previous work with Arista, Juniper, Cisco, Cienna, or other network equipment
  • 2 – 4 years of leadership experience and proven ability to lead and manage a team of professionals
  • Previous experience with long term growth planning, budgeting, scheduling, and project management will be key to succeeding in this role.