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Retail Operations Leader
2 months ago
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors.
The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound.
Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As a Retail Operations Leader, you will be responsible for overseeing all facets of the retail business, providing guidance and vision to your team to ensure that desired outcomes are achieved.
Our Retail Operations Leaders supervise and direct the delivery of products, services, or functions at group, regional, or divisional levels of organizations while fostering our culture of integrity, inclusion, musical passion, and respect.
A few special characteristics that make our Retail Operations Leaders successful:Master of Your Business:
Understands how the business operates, including key business drivers, essential company strategies, competition, and financial data impacting the department/organization. Capable of evaluating and resolving issues effectively.
Customer-Centric Approach:
Comprehends customer service principles and is able to deliver an exceptional customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to assisting customers.
Organizational Expertise:
Capable of utilizing time, energy, and resources to manage priorities, stay on track, and achieve goals. Proficient in multitasking and paying strong attention to detail in a fast-paced and high-urgency environment. Able to complete tasks thoroughly and promptly while safeguarding assets and people by learning and implementing protocols and adhering to guidelines.
Performance Management Skills:
Able to lead, manage, and mentor others. Capable of leading by example and developing the skills and capabilities of direct reports to ensure objectives are met. Provides effective positive and constructive feedback.
As our Retail Operations Leader, you will:
Achieve revenue and EBITDA targets while managing P&L, recruit, interview, and hire managers and associates
Train, mentor, and develop staff to reach their potential in a growing company. Hiring responsibilities include but are not limited to utilizing internal recruitment systems, attending hiring events, and creating pipelines for all associate-level roles.
Maintain company and store merchandising standards, overseeing efforts to consistently present an organized, clean, and enjoyable in-store experience. Maintain and foster an inclusive environment.
Additional Duties as Assigned Requirements:
4+ years of previous experience operating/managing in similar environments, 2+ years of supervisory or management experience leading teams. Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Must be able to work weekends, holidays, and evenings. Must be able to lift up to 30 lbs.
Preferences:
Bachelor's Degree and understanding of retail systems and processes.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
