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Operations Production Supervisor

2 months ago

Auburn, Washington, United States Guardian Operations LLC Full time
Job Overview

COMPANY BACKGROUND:

Established in 2005, Guardian Operations LLC specializes in repair and replacement services for roofing, gutters, and insulation, catering to both residential and light commercial clients in the Puget Sound area. Renowned for its commitment to outstanding service and integrity, Guardian has earned a stellar reputation, consistently ranking among the top 1% of roofing contractors nationwide. As a Platinum Preferred partner of Owen's Corning, Guardian's dedication to customer satisfaction and core values of Victory, Inspiration, Integrity, and Family make it an exceptional workplace.

With a workforce exceeding 100 employees, Guardian focuses exclusively on repair and replacement projects, achieving a remarkable 60% increase in gross revenue over the past five years, now totaling $29M. This growth is attributed to a strong local reputation and a highly skilled, long-tenured team. With the backing of Skylight, management aims to double the company's size in the coming years.

POSITION SUMMARY:

Guardian is seeking a results-driven Production Manager to provide leadership, expertise, and business insight in overseeing daily operations and all facets of repair and maintenance production. The ideal candidate will excel in a collaborative environment, managing multiple projects and personnel to meet critical deadlines while ensuring 100% client satisfaction. A commitment to learning and implementing innovative systems to enhance operational efficiency is essential, alongside a dedication to maintaining high standards of quality, safety, and productivity throughout the repair and maintenance processes. This role offers the opportunity to influence the company's future while advancing one's career in a dynamic and supportive setting.

KEY RESPONSIBILITIES:

  • Project Management: Formulate detailed plans for repair and maintenance initiatives, encompassing scheduling, resource allocation, and budgeting.
  • Team Leadership: Guide and mentor a team of technicians, providing necessary training and support.
  • Meetings: Conduct daily departmental meetings and weekly safety discussions.
  • Work Environment: Cultivate a positive atmosphere that encourages teamwork, accountability, and professional growth among technicians.
  • Quality Control: Ensure all repair and maintenance tasks adhere to industry standards, safety protocols, and company quality benchmarks.
  • Inspections: Perform regular evaluations and quality assessments to uphold high workmanship standards and customer satisfaction.
  • Client Communication: Engage effectively with clients to understand their requirements and address any project-related concerns.
  • Analytical Problem-Solving: Review production data to pinpoint inefficiencies and areas for enhancement.
  • Decision-Making: Make prompt decisions to keep projects aligned with timelines and client expectations.

QUALIFICATIONS:

  • 3-5 years of demonstrated experience in managing production operations and personnel.
  • Bilingual in Spanish is required.
  • Exceptional customer service abilities, fostering trust and delivering a positive experience throughout the project lifecycle.
  • Strong technical knowledge of roofing systems, materials, and installation methods.
  • Proficient in cross-departmental communication and collaboration.
  • Excellent organizational and time management skills.
  • Proven leadership capabilities, inspiring and motivating teams.
  • Physical ability to work on roofs, including heights of up to 40 feet.
  • Capacity to sit for extended periods and lift up to 50 lbs. as needed.

PERSONAL ATTRIBUTES:

  • Client-Centric: Prioritizes decisions based on client needs.
  • Collaborative: Supports organizational decisions made by senior leadership.
  • Independent Thinker: Operates autonomously, making strategic decisions that yield results.
  • Resilient: Maintains productivity and focus under pressure.

COMPENSATION:

  • $80,000 - $90,000/year
  • Alongside a competitive salary and bonus potential, Guardian provides excellent health benefits for employees and their dependents, ensuring a focus on well-being.

**Guardian is an equal opportunity employer, committed to fostering an inclusive and equitable workplace.**