Operations Production Supervisor

1 week ago


Auburn, Washington, United States Guardian Operations LLC Full time
Job Overview

COMPANY BACKGROUND:

Established in 2005, Guardian Operations LLC specializes in repair and replacement services for roofing, gutters, and insulation, catering to both residential and light commercial clients across the Puget Sound region. Renowned for exceptional service and integrity, Guardian has earned a reputation as one of the premier small businesses on the West Coast. Consistently ranked among the top 1% of roofing contractors nationwide, Guardian Roofing is a Platinum Preferred partner of Owen's Corning, reflecting our commitment to quality and customer satisfaction.

With a dedicated workforce of over 100 employees, Guardian focuses exclusively on repair and replacement projects, avoiding new construction. The company has experienced a remarkable 60% growth in gross revenue over the past five years, reaching $29 million, driven by a stellar local reputation and a highly skilled, long-tenured team. With the backing of Skylight, management aims to double the company's size in the next five years.

POSITION SUMMARY:

Guardian is seeking a results-driven Production Manager to provide leadership, technical expertise, and business insight in overseeing daily operations and all facets of repair and maintenance production. The ideal candidate will excel in a collaborative environment, managing multiple projects and personnel to meet critical deadlines while ensuring 100% client satisfaction. A commitment to learning and implementing innovative systems to enhance departmental operations is essential, alongside a dedication to maintaining high standards of quality, safety, and efficiency throughout the production process. As a key member of our organization, you will have the opportunity to influence the future of our company while advancing your career in a dynamic and supportive setting.

KEY RESPONSIBILITIES:

  • Project Planning and Coordination: Develop detailed plans for repair and maintenance projects, encompassing scheduling, labor and resource allocation, and budgeting.
  • Team Leadership and Management: Supervise and mentor a team of technicians, providing guidance, technical training, and support as necessary.
  • Conduct and lead daily department meetings and weekly safety briefings.
  • Promote a positive work atmosphere that encourages teamwork, accountability, and professional growth among technicians.
  • Quality Assurance: Oversee all aspects of repair and maintenance tasks to ensure adherence to industry standards, safety regulations, and company quality benchmarks.
  • Perform regular inspections and quality assessments to uphold high standards of workmanship and customer satisfaction.
  • Customer Relations: Communicate effectively with clients to understand their needs and address any concerns related to projects.
  • Problem-Solving and Decision-Making: Analyze production data to identify inefficiencies and areas for improvement.
  • Make timely decisions to keep projects on schedule and ensure successful outcomes with a focus on customer needs.

QUALIFICATIONS:

  • 3-5 years of demonstrated experience in managing production operations and personnel.
  • Bilingual in Spanish is required.
  • Exceptional customer service skills, capable of building strong trust with clients and delivering an outstanding experience throughout the project lifecycle.
  • Robust technical knowledge of roofing systems, materials, and installation techniques.
  • Ability to communicate and collaborate effectively across various departments.
  • Excellent time management and organizational skills.
  • Strong leadership capabilities with the ability to motivate and inspire teams.
  • Physical ability to work on roofs, including heights of up to 40 feet.
  • Ability to sit for extended periods and lift up to 50 lbs. as needed.

PERSONAL ATTRIBUTES:

  • Customer Focused: Makes decisions with the client's needs as a priority.
  • Team Player: Supports decisions made by senior leadership and ownership.
  • Decision Maker: Works independently without close supervision and makes strategic decisions that drive results.
  • Adaptability: Maintains focus and productivity under challenging conditions.

COMPENSATION:

  • $80,000 - $90,000/year
  • In addition to a competitive base salary and bonus opportunities, Guardian offers comprehensive health benefits for employees and their dependents, ensuring that your well-being is a top priority.

**Guardian is an equal opportunity employer, committed to creating an inclusive and equitable workplace.**



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