Sales Coordinator
3 weeks ago
Job Title: Sales Coordinator
Location: Del Mar, CA (Serving three IHG Hotels)
Reports To: Area Director of Sales
Job Summary:
Our Sales Coordinator will support the Area Director of Sales for three IHG hotels located in the Del Mar area. This role is essential in supporting the group and volume account booking process, coordinating sales activities, and ensuring smooth operations across the hotels. The ideal candidate will have experience with IHG systems and possess strong organizational and communication skills to handle various administrative and sales-related tasks efficiently. This candidate must exhibit outstanding hospitality service skills such as a friendly demeanor, professional, client focused (external and internal) and a true team player.
Key Responsibilities:
- Group & Volume Account Management:
- Enter and manage group bookings and volume accounts in the Delphi system.
- Merge and process contracts, ensuring accuracy and completeness.
- Create and update Banquet Event Orders (BEOs) and group resumes.
- Enter and manage group blocks in Merlin and Opera systems.
- Input rooming lists and reservations, ensuring all details are correctly processed.
Sales and Client Support:
- Track and enter group pick-up data and monthly volume account production.
- Prepare for and coordinate site inspections, ensuring all client needs are met.
- Arrange in-house amenities for clients and prepare client gifts and collateral for outside sales calls.
Administrative Duties:
- Answer phone calls, address inquiries, and provide timely responses to clients and internal teams.
- Run and analyze reports related to sales performance, group pick-up, and other metrics.
- Coordinate with other departments to ensure smooth execution of sales initiatives and client requests.
Systems & Software Proficiency:
- Utilize IHG systems such as Merlin and Way of Sales. Use Opera, Delphi, MeetingBroker, Cvent for booking and sales management.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) for reporting and communication.
- Familiarity with Canva or similar graphic design tools for creating sales materials and presentations.
- Use Microsoft Teams for internal communications and collaboration.
Qualifications:
- Previous experience in a hotel or hospitality sales support role is preferred.
- Proficiency in IHG systems (Opera, Merlin) and Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Delphi.
- Experience with Canva or similar graphic design tools is advantageous.
- Strong organizational skills with the ability to manage multiple tasks and deadlines efficiently.
- Excellent communication skills, both verbal and written.
- High attention to detail and accuracy in data entry and report generation.
- Ability to work independently and collaboratively within a team.
Education & Experience:
- High school diploma or equivalent; associate’s or bachelor’s degree in hospitality, business, or a related field is preferred.
- Previous experience with group bookings, contract management, and customer service in a hospitality environment is beneficial.
Work Environment:
- This role is based in an office setting within one of the IHG hotels in Del Mar area, with occasional travel to the other hotels as needed.
- Standard business hours apply, with some flexibility required for special events or client needs.
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