Clinical Transition Specialist

6 hours ago

Aragüés del Puerto, Huesca, United States Option Care Enterprises, Inc. Full time
Unlock Your Potential in Infusion Care

Option Care Health is seeking a highly motivated Clinical Transition Specialist to join our team. As a key member of our sales team, you will be responsible for educating patients, their families, and facility staff about our home infusion services. You will also be responsible for assessing patients, gathering pre-admission information, and collaborating with internal and external partners to ensure quality of service and implementation of an effective treatment plan.

Key Responsibilities:
  • Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
  • Interact with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients.
  • Use sales techniques to educate patients, their families, and the facility staff about the services and products provided by Option Care.
  • Provide hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
  • Effectively communicate with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan.
  • Responsible for collecting, reviewing, and completing pre-admission information and securing related signoff.
  • Partner with Account Manager and Regional Sales Director to create and execute area business and growth plan.
  • Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
  • Partner with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
  • Reviews the patient's medical record to obtain both pertinent medical history and primary/secondary insurance payor information and communicates this to patient registration department.
  • Proactively initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS. Participate with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing.
  • Maintain confidentiality of patient and proprietary information and observe legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
  • Provide oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
  • Serve as a point of contact, coordination, and communication with other providers.
  • Makes arrangements for any special medical supplies or appliances to be available.

Requirements:
  • Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
  • Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
  • Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
  • Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
  • Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
  • Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits, and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver's license and proof of insurance would be required.
  • Able to plan, organize, and make presentations.

Benefits:
  • 401k
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time off
  • Vision Insurance

Option Care Health is an Equal Opportunity Employer.

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