Operations Team Coordinator
2 months ago
SUMMARY
The Operations Team Coordinator supports the field operations team as an added layer of support to the Franchisees. Help ensure Franchisees have timely response to questions/inquiries.
ESSENTIAL DUTIES
- Oversee COI process and work closely with insurance vendor in collaboration with national accounts team.
- Assist field support team with on-site meeting pre planning to include pulling KPI's and financial data.
- Pulling financial data for peer performance groups on a quarterly basis.
- Assist with franchise renewal, transfer and closing documents. Responsible for sending out documents as directed by your supervisor.
- Convert LOU's to Adobe and send out for required signatures.
- Answer incoming telephone calls.
- Provide assistance with planning Region workshops.
- Back up the business office administrator as needed.
- Other responsibilities assigned as needed
QUALIFICATIONS
- Enthusiastic, goal oriented, organized, dedicated, focused, and driven individual
- Track record of hard work, office management, administrative, or assistant experience with a high degree of excellent customer service
- Computer literate (Microsoft Office and Google Suite) and Internet savvy
- Adobe and QuickBooks knowledge preferred
- Strong phone, written and verbal communication skills
- Organized, detail-oriented, responsive and customer focused with solid process orientation
- Able to adapt to demanding business environment and changing business priorities; and able to perform outstanding work under compressed time pressures
- Ability to work well in a team environment, as well as independently
- High School Diploma or General Education Degree (GED), some college preferred
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