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**Team Lead

2 months ago

Dayton, Ohio, United States Wal-Mart Stores , Inc. Full time

**Job Summary**

We are seeking a highly skilled and experienced Team Lead to join our Business Operations team at Wal-Mart Stores, Inc. As a Team Lead, you will be responsible for overseeing the daily operations of our business, ensuring that all tasks are completed efficiently and effectively.

**Key Responsibilities**

  • Assist management in supervising associates in assigned areas of responsibility, ensuring that all tasks are completed to the highest standard.
  • Communicate goals and feedback to associates, providing guidance and support to ensure that they are meeting their targets.
  • Train associates on processes and procedures, ensuring that they have the necessary skills and knowledge to perform their jobs effectively.
  • Provide direction and guidance to associates on member service approaches and techniques, ensuring that all member complaints and issues are resolved in a timely and professional manner.
  • Ensure compliance with company policies and procedures, supporting the Open Door Policy and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, and encouraging membership renewals.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions utilizing registers or self-checkout areas, and ensuring club pick up orders are filled.
  • Oversee assigned areas of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.

**What We Offer**

  • Competitive pay
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

**Requirements**

  • 6 months retail experience, including operating front-end equipment (e.g., cash register)
  • 6 months customer service experience
  • Must be 18 years of age or older