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Service Operations Coordinator

2 months ago

Dayton, Ohio, United States Wolter, Inc. Full time
Job Overview

We are seeking a proactive Service Dispatcher to enhance our operational efficiency in the field of material handling. This role is essential in ensuring the effective allocation of field technicians to various assignments, guaranteeing prompt customer service while strategically matching the right technician to each task. At Wolter, Inc., we pride ourselves on being one of the fastest-growing privately held enterprises in the industry.

About Us:
Since our inception in 1962, Wolter, Inc. has continuously adapted and expanded, establishing itself as a leading provider of industrial equipment and productivity solutions nationwide. Our offerings range from new and pre-owned material handling machinery to comprehensive service and training, including robotics, automation, overhead cranes, power systems, and engineered solutions.

What We Provide:

We offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan with Company Contribution
  • Life Insurance Options
  • Short-Term and Long-Term Disability Coverage
  • Critical Illness and Accident Insurance
  • Pet Insurance
  • Flexible Spending Accounts
  • Employee Assistance Programs
  • Interest-Free Tool Loans and Tool Insurance
  • Uniforms for Technicians
  • Subsidies for Safety Gear
  • Paid Time Off and Holidays

Key Responsibilities:

  • Oversee service requests for field operations, ensuring all assignments are allocated the evening prior and completed as required.
  • Respond to inquiries from customers and field personnel.
  • Maintain communication with clients to update them on any scheduling changes.
  • Coordinate with the Parts Department regarding any ordered components to ensure timely delivery and rescheduling of follow-up visits.
  • Generate repair orders for new tasks or scheduled maintenance.
  • Review daily Open Order Analysis to confirm all tasks are on track and closed appropriately.
  • Support field technicians with non-technical inquiries and concerns.
  • Assist the Service Management Coordinator in scheduling service managers and ensuring adherence to schedules.
  • Execute additional projects as assigned.

Essential Qualifications:

  • Proven ability to organize and prioritize multiple tasks effectively.
  • Exceptional telephone and customer service skills.
  • Strong proficiency in computer applications.
  • Dedication to the company’s vision and mission.

We are an Affirmative Action/Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screening results.

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