Customer Account Manager
3 weeks ago
Company Overview:
Pietra is a dynamic and rapidly growing startup with a third-party logistics (3PL) warehouse, specializing in serving creator-led brands. Our mission is to provide exceptional logistics solutions that empower our brands to scale their businesses more easily and affordably.
Position Overview:
We are seeking a dedicated and experienced Account Manager to join our team at our warehouse facility in the Charlotte, North Carolina area. The Account Manager will play a crucial role in maintaining strong relationships with our creator-led brand customers, ensuring their logistics needs are met with excellence.
I. Key Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for assigned creator-led brand customers, building strong and lasting relationships.
- Understand each customer's unique needs, challenges, and objectives related to logistics and supply chain management.
- Address and resolve fulfillment issues, shipping delays, storage concerns, and billing inquiries promptly and effectively.
Account Management:
- Interface with brands regularly and directly to ensure their needs are met and issues are addressed in a timely manner.
- Collaborate with internal teams such as operations, warehousing, and transportation to ensure seamless execution of customer orders and projects.
- Monitor key performance indicators (KPIs) related to order fulfillment, shipping accuracy, inventory management, and billing accuracy for assigned brands.
Business Development:
- Identify upselling and cross-selling opportunities to expand services and grow revenue within existing customer accounts.
- Proactively address potential logistics challenges or bottlenecks and propose solutions to enhance customer satisfaction and loyalty.
Problem Resolution:
- Actively engage in problem-solving for complex logistics issues, including but not limited to inventory discrepancies, shipping errors, and billing disputes.
- Document and communicate resolution plans to customers and internal stakeholders, ensuring transparency and accountability.
II. Qualifications:
- Bachelor's degree in business administration, logistics, supply chain management, or a related field.
- Proven experience (2+ years) in account management or customer-facing roles within the logistics, transportation, or supply chain industry.
- Strong understanding of logistics operations, warehouse management, inventory control, fulfillment processes, and billing procedures.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to multitask, prioritize workload, and thrive in a fast-paced environment.
- Proficiency in Microsoft Office Suite/Google Suite and WMS software.
III. Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth within a dynamic and innovative company.
- Collaborative and supportive work environment.
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