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Technical Support Engineer

2 months ago

Boston, United States ACL Digital Full time

Technical Support Engineer

3 Months contract with possible Ext.

Boston, MA 02134



Top 3 technical or soft skills:

Emphasis on mac skills, ACMT certified (mac repairs), Strong communication skills, High Ed experience probably a plus. This will be supporting our Engineering School largely, so some Linux skills could be helpful as well.



Job Details:

This position will be responsible for supporting a broad range of systems and applications providing support both on-campus and remotely with a focus on general desktop support, deployment, and administration, mobile device management and support, printer support, technical training and knowledge management, personal solutions consulting, project implementation, and security administration. This position will also be responsible for providing high level, white glove support to VIP customers. The unifying characteristics of the position are outstanding customer service skills, versatility and breadth in technical skills, strong organizational skills and attention to detail, the ability to take ownership where appropriate, and the ability to assist various teams and projects successfully accomplish their objectives. Ideal candidates thrive on variety in their daily work, on interaction with customers, and on working with a wide range of technologies. Analyzes and resolves complex customer and technical problems involving multiple technologies and platforms. Recommend equipment and application purchases for customer base. Explore, test, and implement new IT solutions and services as required, with the goal of standardization.




Typical Core Duties:

BA/BS or equivalent experience preferred.

Must have at least 2-3 years’ experience with Apple and Microsoft operating systems and hardware in a computer support related setting; experience working in a networked environment.

Must have related work experience supporting various desktop applications (MS Office, Outlook/Exchange, and various web browsers). Broad software application skills desired.

Demonstrated ability to master new software applications and technologies.




Additional Qualifications:

In addition to the required skills, the ideal candidate will have these highly desirable skills:

Ability to interact with technical staff and work in a team-oriented customer focused environment.

Demonstrated ability to communicate professionally and effectively with a wide range of technical and non-technical users using numerous tools both orally and in writing (e.g., MS Teams, Slack, email, etc.)

Works to meet the goals of HUIT with enthusiasm and a spirit of cooperation.

Demonstrated ability providing remote support using tools such as Bomgar and/or Zoom in a hybrid work environment.

Experience working with high level VIP’s providing white-glove support.

Experience with Apple and Dell hardware repairs preferred.

Willingness to learn and support new technologies

Physical Requirements:

Continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling, and reaching. Occasional push/pulling, squatting, climb, lift 50lbs