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Desktop Support Technician

3 months ago

Beavercreek, United States Apex Systems Full time

Apex Systems is looking to hire a Desktop Support Technician to support our client here in Beavercreek, OH If interested, please reach out to Cameron at civey@apexsystems.com


Title: Desktop Support Technician


Contract: 3-6+ Month Contract to Hire


Location: Beavercreek, OH


3-6+ years of experience supporting PC hardware and software-- supporting sever and network equipment.


Day to Day Responsibilities:


  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
  • Perform backup, recovery, and security procedures both planned or during emergency.
  • Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
  • Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist other coworkers in resolution of end users’ technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Ability to handle multiple projects.
  • Experience working in enterprise environment.
  • Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
  • Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.