Customer Support Specialist

1 month ago


Beavercreek, Ohio, United States Modern Technology Solutions Inc Full time
Job Title: Customer Support Technician

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance.

We are seeking a highly skilled Customer Support Technician to provide specialized Information Technology (IT) and network administration in support of advanced IT infrastructure development. The successful candidate will have a strong background in Windows Server and Active Directory, with excellent customer service skills and the ability to work in a fast-paced, yet rewarding environment.

Responsibilities:
  • Provide front-line support to customers, gathering information and managing support tickets using a JIRA-based system.
  • Offer frequent status updates to customers while support tickets are prioritized and completed.
  • Provide excellent customer service throughout the IT support process.
  • Reset customer passwords, assist with printing issues, and provide general information as required.
  • Knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and basic computer hardware.
  • Light scripting and programming tasks, and/or systems admin duties as assigned and as opportunities are presented.
  • Ability to clearly communicate and collaborate within and outside your immediate team.
  • Maintain a professional behavior.
Qualifications:
  • Must have 5+ years of experience.
  • Must have Security+ or be able to obtain one within 90 days of hire date.
  • Excellent customer service skills.
  • Comfortable working 100% on customer site, in a classified environment.
  • Can-do attitude and willingness to learn.
  • Strong communication skills - both written and verbal.
  • Ability to learn quickly and work under pressure in a fast-paced, yet rewarding environment.
  • Must possess an active Top Secret security clearance. Duties will require unescorted entry and work within classified SAP and SCI facilities. 100% onsite in the customer's facilities.
  • Desired to have 12 months or more of experience in a SAP environment within the last 5 years.

Please note that U.S. Citizenship is required for this position, due to contract requirements.

Travel: Position requires up to 10% travel to CONUS area.



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