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Desktop Support Technician

2 months ago

Beavercreek, United States A3 Solutions, Inc. Full time $20 - $22
Desktop Support TechnicianBeavercreek, OH USA.Long-term -3 month contract to hire.Must Be US Citizen.Will convert @ $23/hr when you become permanent.

  • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
  • Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Desktop and Network Support.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’s.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Determines and recommends which products or services best fit the customers' needs.
  • Imaging and image recovery.
  • Experience doing break / fix repairs on desktops, laptops.
  • Install / Re-install various software packages and updates.
  • WiFi and VPN connections; Support of wireless devices.
  • GREAT Customer Service skills.