Customer Support Specialist

4 weeks ago


Beavercreek, Oregon, United States Modern Technology Solutions Inc Full time

Job Summary

Modern Technology Solutions Inc. is seeking a skilled Customer Support Technician to provide specialized IT and network administration support to a Government Office at WPAFB, Ohio. The ideal candidate will have 5+ years of experience and a TS/SCI clearance.

Key Responsibilities

  • Provide front-line support for customer incoming calls and manage support tickets using a JIRA based system.
  • Offer excellent customer service and provide frequent status updates to customers.
  • Reset customer passwords, assist with printing issues, and provide general information as required.
  • Work with Information Technology/Cybersecurity Teams, Program Managers, and industry subject matter experts to support the government's early acquisition development efforts.

Requirements

  • 5+ years of experience in a related field.
  • Security+ certification or ability to obtain within 90 days.
  • Excellent customer service skills and ability to work in a classified environment.
  • Strong communication skills and ability to learn quickly in a fast-paced environment.
  • Active Top Secret security clearance and willingness to work onsite in customer facilities.

About Modern Technology Solutions Inc.

MTSI is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity, and Mission Assurance.



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