Customer Support Specialist
4 weeks ago
Job Summary
Modern Technology Solutions Inc. is seeking a skilled Customer Support Technician to provide specialized IT and network administration support to a Government Office at WPAFB, Ohio. The ideal candidate will have 5+ years of experience and a TS/SCI clearance.
Key Responsibilities
- Provide front-line support for customer incoming calls and manage support tickets using a JIRA based system.
- Offer excellent customer service and provide frequent status updates to customers.
- Reset customer passwords, assist with printing issues, and provide general information as required.
- Work with Information Technology/Cybersecurity Teams, Program Managers, and industry subject matter experts to support the government's early acquisition development efforts.
Requirements
- 5+ years of experience in a related field.
- Security+ certification or ability to obtain within 90 days.
- Excellent customer service skills and ability to work in a classified environment.
- Strong communication skills and ability to learn quickly in a fast-paced environment.
- Active Top Secret security clearance and willingness to work onsite in customer facilities.
About Modern Technology Solutions Inc.
MTSI is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity, and Mission Assurance.
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