Senior Application Support Engineer
4 weeks ago
Salary is 145k to 155k
3 days remote and 2 days onsite
Must Have Qualifications:
- 5+ years of experience in financial services technology in an application support role
- Troubleshooting and resolving application issues
- Experience supporting applications in a cloud environment (AWS Preferred)
- Writing SQL queries
Plusses:
- Python hands-on skills
- AWS
Day-to-Day Responsibilities:
- Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas
- Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors
- Triage and escalation support for members of the broader technology team including evenings and weekends on a rotation basis
- Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication
- Providing oversight for the stability of the production environment within the change management process and ensuring policies are enforced
- Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or our technology organization
- Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements
- Work in close partnership with the development teams to identify, escalate and help persistent patterns of issues
- Partner closely with testing and release control teams to move tested code into production
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