Senior Application Support Engineer

4 weeks ago


Newark, United States Phaxis Full time

Salary is 145k to 155k

3 days remote and 2 days onsite


Must Have Qualifications:

  • 5+ years of experience in financial services technology in an application support role
  • Troubleshooting and resolving application issues
  • Experience supporting applications in a cloud environment (AWS Preferred)
  • Writing SQL queries


Plusses:

  • Python hands-on skills
  • AWS


Day-to-Day Responsibilities:

  • Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas
  • Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors
  • Triage and escalation support for members of the broader technology team including evenings and weekends on a rotation basis
  • Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication
  • Providing oversight for the stability of the production environment within the change management process and ensuring policies are enforced
  • Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or our technology organization
  • Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements
  • Work in close partnership with the development teams to identify, escalate and help persistent patterns of issues
  • Partner closely with testing and release control teams to move tested code into production



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