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Senior Application Support Specialist

2 months ago

Newark, New Jersey, United States Phaxis Full time

Key Responsibilities

  • Over a decade of expertise in technology within the financial services sector, particularly in investment management. Profound knowledge of the Software Development Life Cycle (SDLC), emphasizing application support and release management.
  • A proactive mindset focused on continuous enhancement, always seeking ways to elevate the support experience for both business and technology teams.
  • A strong sense of accountability, dedicated to swiftly resolving incidents.
  • A methodical approach to problem management, collaborating with development and service management teams to prevent the recurrence of technical incidents.
  • Proven experience in service management functions, with strict adherence to change, incident, and problem management protocols.
  • Collaborate closely with Agile development teams to ensure adherence to best practices prior to new releases and system transitions into a production-supportable state.
  • Experience in supporting cloud-hosted applications, with a preference for AWS.
  • Establish monitoring and alerting systems for both on-premises and AWS applications utilizing tools such as Splunk, Dynatrace, and CloudWatch alarms.
  • Technical proficiency to leverage software coding skills for automating manual processes in the production environment, with hands-on experience in Python preferred.
  • Familiarity with Business Intelligence tools, with a preference for Tableau.
  • Experience in utilizing Enterprise Scheduling/workflow software, with Autosys as a preferred choice.
  • Proficiency in configuring and using modern monitoring tools is desired (e.g., DynaTrace, Splunk).
  • Direct experience with the Atlassian product suite, including JIRA and Confluence.
  • Experience with service management tools, with a preference for ServiceNow.
  • Ability to modify existing code for minor bug fixes and enhancements, with experience in Java preferred.
  • Experience with Sybase and MS SQL Server, including SQL database querying and reporting.

What Distinguishes You?

  • Exceptional research, analytical, investigative, troubleshooting, and evaluation skills.
  • Experience in a DevOps environment, combined with demonstrated experience in Agile development.
  • Experience assisting development, testing, and release teams with Continuous Integration/Continuous Deployment (CI/CD) pipelines.
  • Knowledge of the trading lifecycle, portfolio management, and trading systems across the entire application stack.
  • Self-driven with the ability to operate independently and make informed decisions within a global team.
  • Strong prioritization skills in a dynamic global environment.
  • A collaborative team player, results-oriented with a flexible approach.
  • Ability to communicate technology effectively to business stakeholders, both locally and globally, with an understanding of the audience.
  • Excellent interpersonal and communication skills, with a talent for building relationships across various organizations.
  • Comfortable working in high-pressure environments while managing multiple incidents across a global business.
  • Ability to navigate challenging situations through effective teamwork and a focus on resolution.
  • ITIL certification is a plus.