Sr. Application Support Engineer

4 weeks ago

Newark, United States Phaxis Full time

What you will bring

  • 10+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC process, with a focus on application support and release management
  • A hunger for continuous improvement, constantly looking for opportunities to improve upon the status quo and a desire to improve the support experience for our business and technology teams.
  • A tenacious sense of ownership and a desire to bring incidents to resolution quickly
  • A disciplined approach to problem management, working with development and service management teams to ensure technical incidents do not reoccur
  • Demonstrated experience with service management functions including tight adherence to change, incident and problem management practices
  • Partner closely with Agile development teams to ensure best-practice checks are followed before new releases and systems are moved into a production supportable state
  • Experience supporting applications hosted on the cloud (AWS experience preferred)
  • Implement monitoring and alerting for both on-prem and AWS applications using Splunk, Dynatrace, CloudWatch alarms, etc.
  • Technical fluency to use your software coding skills to automate manual processes in the production environment (python hands-on experience preferred)
  • Experience with Business intelligence tools (Tableau preferred)
  • Experience with the use of Enterprise Scheduling/workflow software (autosys preferred)
  • Fluency in configuring/using modern monitoring tools desired (e.g. DynaTrace, Splunk etc.)
  • Direct experience with the Atlassian product suite, including JIRA and Confluence.
  • Experience using service management tools (ServiceNow preferred)
  • Ability to make changes to existing code for minor bug fixes/enhancements (Experience with Java preferred)
  • Experience with Sybase and MS SQL Server. SQL database query and reporting experience.

What will set you apart?

  • Very strong research, analytical, investigation, troubleshooting and evaluation skills.
  • Experience working in a DevOps environment combined with a demonstrated experience in an Agile development environment
  • Experience with assisting development, testing and release teams with CI/CD pipelines.
  • Knowledge of the trading lifecycle, portfolio management and trading systems throughout the full application stack
  • Self-motivated to operate independently and make necessary decisions within the global team
  • Ability to prioritize effectively within a dynamic global environment.
  • Strong team player, results oriented with a flexible approach.
  • Ability to present technology concisely to the business locally and globally with a good understanding of the receiving audience.
  • Good interpersonal and communication skills, with excellent relationship building skills across multiple organizations.
  • Comfortable operating in high pressure environments whilst managing multiple incidents across a global business.
  • Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution.
  • ITIL certification

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