Current jobs related to Desktop Support Specialist - Bethesda - mPower, Inc.

  • Desktop Support Specialist

    2 days ago

    Bethesda, Maryland, United States LCG, Inc. Full time

    Job Title: Desktop EngineerLCG, Inc. is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing technical support and solutions for hardware, software, and operating systems in an inter-networked environment.Key Responsibilities:Respond to internal and external client requests, providing technical...

  • Customer Service Support Specialist

    23 hours ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Customer Service Support SpecialistTransform technology into opportunity as a Customer Service Support Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how...

  • Desktop Support Technician, Senior

    1 month ago

    Bethesda, United States LCG, Inc. Full time

    Job DescriptionJob DescriptionLocation: Bethesda, MD (Hybrid)LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human...

  • Entry Level Desktop Support Role

    1 month ago

    North Bethesda, United States Year Up Full time

    Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...

  • Customer Service Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job DescriptionJob Title: Customer Service Support SpecialistJob Summary:We are seeking a highly skilled Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT systems and...

  • IT Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States LCG, Inc. Full time

    Position OverviewLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG, Inc. is a minority-owned technology consulting firm with a strong track record of partnering with numerous federal agencies, including key institutes at the National Institutes of Health (NIH). With over 25 years of experience, we specialize in driving...

  • IT Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States LCG, Inc. Full time

    Position OverviewLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG, Inc. is a distinguished technology consulting firm, recognized for its commitment to delivering innovative solutions to over 40 federal agencies, including a significant number of Institutes and Centers at the National Institutes of Health (NIH). With a...

  • IT Support Specialist

    4 weeks ago

    Bethesda, Maryland, United States LCG, Inc. Full time

    Job OverviewLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG, Inc. is a minority-owned technology consulting firm that has been a reliable partner to numerous federal agencies, including a significant number of Institutes and Centers at the National Institutes of Health (NIH). With over 25 years of experience, LCG has been...

  • Technical Support Specialist

    4 months ago

    Bethesda, United States Shipshape IT LLC Full time

    Job DescriptionJob DescriptionPosition: Technical Support Specialist – Level 2Shipshape IT is seeking to grow its technical team to keep pace with its steady growth. Shipshape IT is a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to...

  • Ivanti Desktop Engineer

    3 weeks ago

    Bethesda, Maryland, United States LCG, Inc. Full time

    Job DescriptionCompany OverviewLCG, Inc. is a leading technology consulting firm that has been a trusted partner to numerous federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). With over 25 years of experience, LCG has brought digitization and innovation to the Health and Human Services (HHS) and...

  • IT Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Links Global Full time

    Job SummaryLinks Global is seeking a skilled and customer-focused IT Support Specialist to join our dynamic IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software.Key Responsibilities**Technical Support**Provide timely and effective technical support to end-users via various...

  • IT Support Specialist III

    1 week ago

    Bethesda, Maryland, United States Lawelawe Defense Inc Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Specialist III to join our team at Lawelawe Defense Inc. As a key member of our IT department, you will provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat.Key ResponsibilitiesProvide technical assistance, support, and advice...

  • Ivanti Desktop Engineer

    2 months ago

    Bethesda, United States LCG, Inc. Full time

    Job DescriptionJob DescriptionLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought...

  • Ivanti Desktop Engineer

    4 weeks ago

    Bethesda, United States LCG, Inc. Full time

    Job DescriptionJob DescriptionLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought...

  • Senior Technical Support Specialist

    3 months ago

    Bethesda, United States Shipshape IT LLC Full time

    Job DescriptionJob DescriptionPosition: Senior Technical Support Specialist – Level 3Shipshape IT is seeking to grow its technical team to keep pace with its steady growth. Shipshape IT is a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to...

  • Audio Visual Support Specialist

    4 weeks ago

    Bethesda, Maryland, United States Leidos Full time

    Position Overview Company Overview At Leidos, we are committed to delivering cutting-edge solutions through the dedication and expertise of our diverse workforce. Our focus is on empowering our teams, contributing positively to our communities, and adhering to sustainable practices. Our core values guide our operations, ensuring we prioritize the needs of...

  • Audio-Visual Support Specialist

    4 weeks ago

    Bethesda, Maryland, United States Leidos Holding Full time

    Position Overview At Leidos, we are committed to delivering cutting-edge solutions through the dedication of our diverse workforce, focused on achieving success for our clients. We foster an environment that encourages team collaboration, community involvement, and sustainable practices. Our core Mission, Vision, and Values shape our operations, ensuring we...

  • IT Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: IT Customer Service Support SpecialistTransform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.Job Summary:We are seeking a highly skilled IT Customer Service Support Specialist to join our team. As a key member of our team,...

  • Technical Support Analyst

    4 weeks ago

    Bethesda, Maryland, United States NavitsPartners Full time

    Job OverviewPosition Title: Technical Support AnalystCompany: NavitsPartnersRole Summary: We are in search of a proficient Technical Support Analyst to become a vital part of our team. The successful candidate will possess comprehensive technical expertise and a solid background in the installation, assistance, configuration, and troubleshooting of various...

  • IT Help Desk Support

    4 months ago

    Bethesda, United States latitude Full time

    We are seeking a motivated individual to join our IT support team in an entry-level capacity. The ideal candidate will have experience in phone migrations, desktop imaging, and Active Directory management. This role will involve providing technical support to end-users, assisting with IT infrastructure projects, and ensuring the smooth operation of our...

Desktop Support Specialist

4 months ago

Bethesda, United States mPower, Inc. Full time

mPower is looking for a well-rounded Desktop Support Technician - Tier II to join our team. Our team consists of experts and professionals who have experience in management, administration, consulting, and technology. This position seeks to implement positive mission-oriented change, to deliver tangible operational results, and to build and continuously improve the organization.


Job Responsibilities:

  • Provide hardware and software support to a diversified staff and end-user population
  • Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
  • Provide enhanced VIP desktop and user support service
  • Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required
  • Provide software support for users of NIH-provided applications
  • Use an IT ticket system to receive and track the trouble tickets, assign them to a technical specialist for action, and ensure that tickets are resolved, and closed out with the customer and in the system


Required Qualifications:

  • Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience
  • Proficient with Mac OS
  • Experience supporting both the Mac and Windows OS
  • Strong customer service and communication skills are key as this role involves heavy face-to-face customer support
  • Extensive experience supporting various operating systems – expertise should include Windows 7/10; and some MAC OS (ideally 10.8 and above)
  • 3+ years of technical support experience in Microsoft Suite
  • Experience using ticketing system (preferably ServiceNow)
  • Strong customer service and end-user equipment support skills; preferably with some experience support VIPs (MUST)
  • Ability to obtain and maintain a Public Trust clearance


Certification Requirement:

  • It is required that the candidate hold or will be certified within 3 months of hire, one or more of the following certifications:
  • Foundation Certificate in IT Service Management (ITIL) v3 or higher
  • MTA: Microsoft Technology Associate
  • MCSA: Microsoft Certified Solutions Associate
  • MSCE: Microsoft Certified Solutions Expert
  • Apple Certified Associate – Mac Integration Basics (current or current -1 version)
  • Apple Certified Support Professional (current or current -1 version)
  • CompTIA A+ Certified Professional
  • CompTIA Network+ Certified Professional
  • CompTIA Security+ Certified Professional
  • Jamf Certified Tech
  • Jamf Certified Expert


mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.