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Ivanti Desktop Engineer

3 months ago

Bethesda, United States LCG, Inc. Full time
Job DescriptionJob Description

Location: Bethesda, MD (Hybrid)

Required Clearance: Ability to obtain Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG is hiring for an Ivanti Desktop Engineer. This employee will play a critical role in maintaining and supporting our IT infrastructure. This position offers the opportunity to work with cutting-edge technology in a collaborative and supportive environment.

Duties and Responsibilities:

  • Mentor junior technicians on the IT team, providing guidance and support in their professional development.
  • Offer leadership and strategic direction when engaging with executive stakeholders.
  • Facilitate hands-on training sessions for all staff members on the Ivanti software, ensuring comprehensive understanding and usage.
  • Oversee software patches and upgrades on PCs to new versions of Windows.
  • Track and manage incidents, service requests, and changes using Ivanti Service Manager.
  • Lead the the team in maintaining Ivanti IT Asset Management (ITAM) solutions and manage Ivanti Endpoint Manager.
  • Analyze reports in Ivanti and create/update knowledge base articles.
  • Perform regular audits of endpoint configurations and compliance using Ivanti.
  • Utilize scripting and automation to streamline processes and improve efficiency.
  • Develop and maintain standard image used to deploy to desktops.
  • Manage configuration compliance for Windows endpoints.
  • Provide assistance to server team as needed in server image creation and deployment, software package creation and deployment, and server patching.
  • Act as final escalation point for end-user support and resolve technical issues related to the Windows environment.

Requirements:

  • 7+ years of experience in IT Support and working with Ivanti products and solutions.
  • Ivanti Certified Associate certification is preferred.
  • Hands-on experience providing mentorship and training.
  • Proven experience in troubleshooting Windows operating systems and performing software patches.
  • Experience in deploying and managing software packages, updates, and patches using.
  • Excellent communication and customer service skills.
  • Strong problem-solving skills and attention to detail.

Compensation and Benefits

The projected compensation range for this position is $65,000 to $84,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.