Technical Implementation Specialist

2 months ago

Schenectady, United States Lynkwell Full time

Lynkwell is an industry-leading EV charging technology and e-mobility company developing and deploying infrastructure solutions across North America. Ranked as one of the fastest-growing private companies in the United States the last two years in a row, Livingston has installed and connected over 7,000 charging stations both active and in development on its Charge Port network. Lynkwell offers a full suite of services and an industry-leading equipment catalog with over 500 products, including a wide variety of Level 2 and Level 3 (DCFC) charging equipment and award-winning software solutions


Lynkwell is looking for a Technical Implementation Specialist to join the team The ideal candidate for this role is analytical, and collaborative, with meticulous attention to detail, has a proactive approach to problem-solving, and a passion for delivering products that exceed customer expectations.


Applicants ONLY.

Applicants must be authorized to work in the US. This role is not eligible for sponsorship and we cannot take over sponsorship.



.Responsibilities:

  • Demonstrating the ability to research, document, and prioritize customer issues, using internal tools and raising to internal teams, Product Engineering, and additional stakeholders, when required.
  • Provide remote technical support to internal and external stakeholders, while incorporating updates to training materials and methodologies for both groups.
  • Troubleshoot technical issues and provide timely solutions, occasionally after standard business hours.
  • Managing customer expectations and the customer experience to improve customer satisfaction along our entire value chain and across all company touchpoints.
  • Collaborating with other Architects and Developers to provide technical design guidance to align with strategy and applicable technical standards
  • Working collaboratively to evaluate and make strategic decisions that will address specific technology design needs.
  • Provide feature explanation to Network Partners and internal stakeholders.
  • Assist developers in troubleshooting their integrations. This will involve debugging, troubleshooting and taking responsibility to see that the issue is fully resolved.
  • Creating or improving existing processes/procedures as well as developing/providing additional “white glove” support practices associated to incident prediction and prevention, and providing solution improvement opportunities to other teams in the organization.
  • Interpreting and translating goals into technical specifications, delivering thought leadership of specific technologies, and driving technology change
  • Leveraging business and domain acumen to interpret and translate architecture plans to business plans.
  • Building trusting and influential relationships and engaging with vendors and third parties as appropriate
  • Participate in and inform the validation and qualification of third-party equipment and software systems to be utilized in our solutions and service provisioning.


Requirements and skills

  • 2+ years of experience supporting high-value clients and internal teams with complex technical problems
  • Some general knowledge about database concepts and an overview of how data is stored and relates to each other
  • Basic understanding of general software engineering concepts like servers, databases, and message queues from a high level
  • Can gauge the technical complexity of an issue and involve different technical resources to resolve them quickly
  • Excellent written and verbal communication skills;
  • Demonstrated skill in Customer Support or Customer Service in a customer-facing role;
  • Ability to effectively prioritize and advance customer issues, as required; and,
  • Ability to multi-task and perform effectively under pressure.
  • Experience working with scripting languages and Web Architecture Principles


Additional Skills:

  • Has worked on simple software systems before and can write small scripts to automate repetitive tasks
  • Has experience with Javascript, Typescript, React.js, and MongoDB

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