Technical Support Specialist

1 week ago

Schenectady, United States Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Technical Support Specialist.


Location: Schenectady, NY

Duration: Fulltime


In this role, Wind Turbine Support Technicians monitor the status and performance or wind turbines and wind farms to ensure continuous operations. Wind Turbine Support Technicians troubleshoot and reset faults remotely, coordinate with onsite technicians as needed to minimize disruption of service to the power grid.


Responsibilities

  • Real time monitoring and response of Renewable Energy power generating assets.
  • Provide wind turbine parameter data to site technicians over the call to help them perform maintenance.
  • Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions.
  • Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support.
  • Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System.
  • Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately.
  • Follow ROC procedures to drive standardized global practices.
  • Proficiently communicate with internal and external customers via written and verbal communication.
  • Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools.


Qualifications we seek in you

Minimum Qualifications

  • Excellent written and verbal communication skills.
  • Ability to work independently.
  • Excellent PC skills, experience using MS Office, MS Outlook, and Excel.
  • Must be able to work variance shifts required for 24x7 operations.


Preferred Qualifications/ Skills

  • Experience in renewable energy generation.
  • Experience with industrial plant maintenance.
  • Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s).


The approximate hourly compensation for this position is $22 - $28/hr. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.


Los Angeles, California based candidates are not eligible for this role. Schenectady, NY area candidates are eligible for this role only.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.


Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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