Senior Technical Support Specialist

1 month ago


Schenectady, United States Genpact Full time

We seek technically proficient candidates with strong interpersonal abilities for the role of Technician- Support Analyst. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written documentation.

Responsibilities

Conduct remote troubleshooting following established procedures.

Coordinate with site teams and customer centers to address network interruptions.

Respond promptly to customer requests and escalate issues when necessary.

Adhere to standardized procedures for efficient operations.

Communicate effectively with internal and external stakeholders.

Document all activities according to guidelines and using digital tools.

Manage shift schedules for team members and assign/distribute the daily workload to specific employees based on their role, skill, and the complexity of the work.

Coordinate with clients and support groups, such as IT & Logistics, to manage process changes, ensuring smooth implementation within the team and maintaining continuous business continuity.

Provide first level of escalation support to the team in case of exception management.

Oversee shift handover processes, including sharing and documenting any crucial updates for incoming shifts and shift leads that affect operations.

Qualifications we seek in you


Minimum Qualifications

High school diploma or equivalent required.

Ability to work independently.

Excellent PC skills, experience using MS Office, MS Outlook, and Excel.

Must be able to work variable shifts required for a 24x7 operation.

Excellent attention to detail and organizational skills.

Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.

Preferred Qualifications/ Skills

Proficient in renewable energy generation.

Experienced in industrial plant maintenance.

Skilled in maintenance and troubleshooting of Programmable Logic Controllers (PLCs).



  • Schenectady, New York, United States Brookdale Senior Living Full time

    We are seeking a compassionate and dedicated individual to join our team as a Senior Care Specialist. In this role, you will provide exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.As a Senior Care Specialist, you will have the opportunity to work in a dynamic and supportive environment, where you...


  • Schenectady, United States Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...


  • Schenectady, New York, United States Genpact Full time

    We are seeking highly skilled and detail-oriented professionals for the role of Technical Support Specialist to join our team at Genpact. This position plays a vital role in ensuring the smooth operation of our technical systems, providing prompt assistance to customers, and facilitating the implementation of new applications.Key Responsibilities:Conduct...


  • Schenectady, New York, United States Strategic Systems Full time

    Job DescriptionEstimated Salary: $60,000 - $90,000 per year.This Desktop Support Technician II role at Strategic Systems is a challenging and dynamic opportunity for a skilled IT professional. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex issues with desktop systems and...


  • Schenectady, United States Genpact Full time

    We seek technically proficient candidates with strong interpersonal abilities for the role of Technician- Support Analyst. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written...


  • Schenectady, New York, United States Genpact Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team in Schenectady, New York. As an IT Support Technician Lead, you will be responsible for providing technical assistance to customers and facilitating the implementation of new applications.ResponsibilitiesConduct remote troubleshooting using established procedures and...


  • Schenectady, New York, United States Transfinder Full time

    Job DescriptionAs a Technical Training Specialist at Transfinder, you will serve as the main point of contact for providing technical training to our clients.The Applications Specialist assesses new and existing client training needs, providing customized and detailed training. They work in partnership with Client Project Managers, Client Relations and...


  • Schenectady, New York, United States Genpact Full time

    We are seeking a highly skilled Technical Support Specialist to join our Genpact team in this dynamic role, offering an exciting opportunity to work with renewable energy power generating assets.As a key member of our support team, you will be responsible for real-time monitoring and response to technical issues, providing prompt customer assistance and...


  • Schenectady, New York, United States Rhino Tool House Full time

    Drive Growth and SuccessWe are seeking a Technical Solutions Specialist at Rhino Tool House in Concord, NC. In this role, you will have the opportunity to develop and implement a Performance Optimization Plan for your assigned territory, aligned with company goals and targets.With a salary of $65,000 - $85,000 per year, plus uncapped commission structure,...


  • schenectady, United States Genpact Full time

    We seek technically proficient candidates with strong interpersonal abilities for the role of Technician- Support Analyst. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written...


  • schenectady, United States Genpact Full time

    We seek technically proficient candidates with strong interpersonal abilities for the role of Technician- Support Analyst. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written...


  • Schenectady, United States Lynkwell Full time

    Lynkwell is an industry-leading EV charging technology and e-mobility company developing and deploying infrastructure solutions across North America. Ranked as one of the fastest-growing private companies in the United States the last two years in a row, Livingston has installed and connected over 7,000 charging stations both active and in development on its...


  • Schenectady, New York, United States Transfinder Full time

    Job OverviewTransfinder is a leading provider of transportation management solutions, and we are seeking a highly skilled Senior Training Development Specialist to join our team.About the RoleThe successful candidate will serve as the primary point of contact for providing technical training to Transfinder clients. This role involves assessing new and...


  • Schenectady, New York, United States Allied Digestive Health Full time

    Job Title: Senior Infusion Nurse SpecialistWe are seeking a highly skilled and experienced Registered Nurse to join our team as a Senior Infusion Nurse Specialist at Albany Gastroenterology Consultants in Albany, New York.


  • Schenectady, New York, United States ABD Engineers, LLP Full time

    We are seeking a highly skilled Senior Civil Infrastructure Specialist to join our team at ABD Engineers, LLP. As a key member of our land development group, you will be responsible for designing and developing conceptual site plans, wastewater collection systems, water distribution networks, and stormwater management systems for commercial sites and...


  • Schenectady, New York, United States Naval Nuclear Laboratory Full time

    Role OverviewWe are seeking a highly skilled Technical Editor/Writer to join our team at the Naval Nuclear Laboratory.About UsThe Naval Nuclear Laboratory is a national asset dedicated to developing advanced nuclear propulsion technology and providing technical support for the safe and reliable operation of our nation's submarine and aircraft carrier...


  • schenectady, United States Lynkwell Full time

    Lynkwell is an industry-leading EV charging technology and e-mobility company developing and deploying infrastructure solutions across North America. Ranked as one of the fastest-growing private companies in the United States the last two years in a row, Livingston has installed and connected over 7,000 charging stations both active and in development on its...


  • Schenectady, New York, United States Chas. G. Burch Supply Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Design Support Specialist to join our team at Chas. G. Burch Supply Inc. This individual will be responsible for providing technical support to our designers, maintaining accurate records, and ensuring seamless customer service experiences.Main Responsibilities:Provide technical support to designers...


  • schenectady, United States Genpact Full time

    We seek technically proficient candidates with strong interpersonal abilities for the role of Technician- Support Analyst. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written...


  • schenectady, United States Genpact Full time

    We seek technically proficient candidates with strong interpersonal abilities for the role of Technician- Support Analyst. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written...