Design Support Specialist

3 weeks ago


Schenectady, New York, United States Chas. G. Burch Supply Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Design Support Specialist to join our team at Chas. G. Burch Supply Inc. This individual will be responsible for providing technical support to our designers, maintaining accurate records, and ensuring seamless customer service experiences.

Main Responsibilities:
  • Provide technical support to designers with tasks such as scheduling, filing, and social media content creation.
  • Maintain accurate and up-to-date records, including customer information and order progress.
  • Assist designers with small sales for commission opportunities and remove discontinued samples/put out new samples.
  • Monitor CRM program daily to track order progress and respond to customer inquiries in a timely and professional manner.
Essential Qualifications:
  • Two or more years of customer service experience is preferred.
  • One or more years of design experience is preferred.
  • Previous experience in an office-based setting is required.
  • Excellent communication skills with a focus on customer service.
  • Strong work ethic and positive attitude.
  • Familiar with computers and scheduling software.
  • Excellent multi-tasking skills.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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