Remedy Reporting
3 weeks ago
Hi All
Job title: Remedy Reporting
Location: Portland, OR 97232 (Onsite)
Contract
Job summary:
- We are seeking an experienced Remedy Reporting specialist with 5 to 8 years of experience to join our team.
- The ideal candidate will have a strong background in BMC Helix Remedy-Smart Reporting, Dashboards, BMC Helix Remedy-DWP & SmartIT, and BMC Helix Remedy.
Qualifications:
- 5 to 8 years of experience in administration and development of the BMC ITSM Suites, Workflows, MyIT , DWP, Smart IT.
- Good knowledge of Remedy Reporting capabilities and use of third-party tools for remedy reporting.
- Oracle Analytics Server.
- Strong ITIL Framework concepts.
- Good communication (written & oral) & presentation skills, business analysis skills, self-initiated, quick learner.
Required Skills:
- BMC Remedy-Smart Reporting, BMC Helix Dashboards
- BMC Remedy with DWP & SmartIT Administration
Nice to have skill: Oracle Analytics Server
Responsibilities:
- Develop and maintain infrastructure solutions using BMC Helix Remedy-Smart Reporting, BMC Helix Remedy-DWP & SmartIT, BMC Helix Dashboards, and BMC Helix Remedy.
- Administration related to BMC Remedy ITSM system.
- Understand client functional requirements and interfaces . Coordination with client & technical team to assess reporting requirement related to BMC Remedy and provide solutions to the client.
- Manages & handle communication with client, different stake holders, requesters for resolution of the tickets.
- Responsible for maintaining the highest levels of data delivery, customer satisfaction and meeting SLA Ability.
- Understand the Infrastructure of current environment.
- Experience on below following BMC components: BMC ITSM, BMC Service Request Management BMC Service Level Management, BMC Analytics, BMC Dashboards and Smart Reporting.
- Knowledge of BMC Workflows.
- Develop and maintain documentation.
- Train and mentor junior team members on best practices and technical skills.
- Participate in the planning and execution of disaster recovery and business continuity plans.
- Evaluate new technologies and tools to recommend improvements to existing infrastructure.
- Work closely with stakeholders to understand their requirements and provide tailored infrastructure solutions.
- Contribute to the overall success of the company by ensuring that infrastructure solutions support business goals and societal impact.
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