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Remedy Reporting

2 months ago

Portland, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Remedy ReportingWork Location: Portland, OR 97232Job Type: Contract Work Type: OnsiteDuration: 12+ Months Job Description:Job Summary:
  • We are seeking an experienced Remedy Reporting specialist with 5 to 8 years of experience to join our team.
  • The ideal candidate will have a strong background in BMC Helix Remedy-Smart Reporting, Dashboards, BMC Helix Remedy-DWP & SmartIT, and BMC Helix Remedy.
Qualifications:
  • 5 to 8 years of experience in administration and development of the BMC ITSM Suites, Workflows, MyIT , DWP, Smart IT.
  • Good knowledge of Remedy Reporting capabilities and use of third-party tools for remedy reporting.
  • Oracle Analytics Server.
  • Strong ITIL Framework concepts.
  • Good communication (written & oral) & presentation skills, business analysis skills, self-initiated, quick learner.
Required Skills:
  • BMC Remedy-Smart Reporting, BMC Helix Dashboards
  • BMC Remedy with DWP & SmartIT Administration
Nice to Have Skills:
  • Oracle Analytics Server
Responsibilities:
  • Develop and maintain infrastructure solutions using BMC Helix Remedy-Smart Reporting, BMC Helix Remedy-DWP & SmartIT, BMC Helix Dashboards, and BMC Helix Remedy.
  • Administration related to BMC Remedy ITSM system.
  • Understand client functional requirements and interfaces . Coordination with client & technical team to assess reporting requirement related to BMC Remedy and provide solutions to the client.
  • Manages & handle communication with client, different stake holders, requesters for resolution of the tickets.
  • Responsible for maintaining the highest levels of data delivery, customer satisfaction and meeting SLA Ability.
  • Understand the Infrastructure of current environment.
  • Experience on below following BMC components: BMC ITSM, BMC Service Request Management BMC Service Level Management, BMC Analytics, BMC Dashboards and Smart Reporting.
  • Knowledge of BMC Workflows.
  • Develop and maintain documentation.
  • Train and mentor junior team members on best practices and technical skills.
  • Participate in the planning and execution of disaster recovery and business continuity plans.
  • Evaluate new technologies and tools to recommend improvements to existing infrastructure.
  • Work closely with stakeholders to understand their requirements and provide tailored infrastructure solutions.
  • Contribute to the overall success of the company by ensuring that infrastructure solutions support business goals and societal impact.
TekWissen Group is an equal opportunity employer supporting workforce diversity.