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Desktop Support Specialist

4 months ago

Bethesda, United States Rapid Finance Full time

About the Role:

We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system administration, user management with Active Directory and Microsoft Entra ID, user support, troubleshooting technical issues, maintaining an accurate computer equipment inventory, participating in environment enhancement projects and more.

Responsibilities:

  • technical support to remote and onsite end-users in a timely and professional manner.
  • configures, and maintains computer systems, hardware, software, and peripherals.
  • team members including creating, modifying, and deleting user accounts various systems including Active Directory and Microsoft Entra ID.
  • and resolves technical problems related to hardware, software, and network connectivity.
  • an accurate and up-to-date inventory of computer hardware equipment.
  • system configurations, procedures, and troubleshooting steps.
  • up-to-date on the latest technologies and industry best practices.

Qualifications:

  • degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • years of experience in a desktop support role.
  • understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
  • with Active Directory and Microsoft Entra
  • troubleshooting and problem-solving skills.
  • communication and interpersonal skills.
  • to work independently and as part of a team.
  • in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Skills:

  • with cloud computing platforms (e.g., AWS, Azure).
  • with Zendesk.
  • with FreshService.
  • with SmartDeploy.
  • with scripting languages (e.g., PowerShell).
  • knowledge of Windows server administration (e.g., Windows Server 2019, 2022).