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Information Technology Support Specialist

1 month ago

Chandler, United States Insight Global Full time

Position: IT Support Specialist

Duration: FTE - PERM

Schedule: M-F Standard Hours

Worksite: Chandler, AZ 85226 - On-site 5 days a week

Salary: $80K/yr-$90K/yr


Exact compensation may vary based on several factors, including skills, experience, and education.

The position is responsible for spreading financial data related to new and renewal loan requests, including lines of credit, commercial real estate, working capital, equipment financing, loans for business start-ups, and business acquisitions, which typically would require a government guarantee.



Required Skills, Education & Experience:


* Technical School Diploma or Associates Degree in IT Administration or IT Technology.

* Bachelors Degree Preferred.

* 1 to 3 years of practical experience.

* Technical certifications are preferred.

* Travel requirements up to 10% of time.


Essential Duties and Responsibilities include the following (other duties may be assigned as required):


* Daily review of system backups for local site and operating servers and network equipment (review and documentation).

* Assist Network administrators with troubleshooting of Network Connectivity, Server and VOIP issues and maintaining correct Active Directory entries for desktops.

* Support of Office Suite, Outlook email applications on the desktop and other company endorsed desktop and mobile applications.

* First level support for all non-SAP applications.

* Resolution of hardware and software problems related to the desktop and mobile devices.

* Maintain incident and service tickets. Preference is with Service Now.

* Maintain Configuration Items (CI) in Computer Management Database (CMDB).

* Support production and office peripherals as needed.

* Act as a coordinator between IT, operations and engineering with regards to machine network connectivity and IoT applications

* Maintenance and update of IoT device documentation relative to network components and login information

* Maintenance of IoT and office device connections to the correct VLANs and networks.

* Serve as a liaison between the local business community and the broader IT organization, ensuring clear communication and alignment of IT initiatives with business objectives.

* Contribute execution of IT strategies and projects as local IT project manager in alignment of the specific needs of the local production site.