Technology Operations Specialist II
6 days ago
Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We are seeking a highly skilled Technology Operations Specialist II to join our team. As a key member of our operations team, you will be responsible for providing technical support and maintenance for our fax services application and infrastructure.
Key Responsibilities
- Provide technical support and maintenance for AccuRoute and RightFax applications
- Ensure the smooth operation of database and SQL reporting systems
- Collaborate with cross-functional teams, including off-shore, Line of Business, and technology teams
- Work independently with general guidance to resolve complex technical issues
- Develop and implement automation solutions to reduce manual activities
Requirements
- 5+ years of experience in fax services application and infrastructure operational support
- Strong knowledge of AccuRoute and RightFax applications
- Database and SQL reporting skills
- Excellent communication and problem-solving skills
- Ability to work well in a team environment
Preferred Qualifications
- Experience with ITIL framework
- Automation skills to reduce manual activities
- Pro-active, enthusiastic, flexible, results-driven with attention to detail
- Strong problem-solving and critical thinking skills
Work Environment
This role is based in the United States and requires a 1st shift schedule with 40 hours per week.
Equal Employment Opportunity
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
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