Senior Operations Manager

Company Overview

Alliant Power is the nation’s leading provider of premium engine repair components, specializing in Original Equipment fuel systems, turbochargers, and aftertreatment parts and installation kits for on road, off road, and marine engines. Our expansive product range and service network of certified repair experts will ensure the right repair done right the first time. Alliant Power provides new and certified remanufactured parts and offers complete kit solutions to facilitate faster quality repair. Our 50+ year relationships with industry leading manufacturers has made us the largest integrated provider of premium engine repair components. With the dedication of our technical, inside sales and operational staff in four U.S. time zones, we ensure our partners get the support and timely, accurate service they need, visit alliantpower.com to learn more about our product offering and service network.

Job Summary

The Senior Operations Manager is responsible for providing leadership to a fast-paced warehouse in Windsor, WI which handles multiple channel customer orders, production orders and customer returns daily. Extensive experience in warehouse and fulfillment processes, high standards for leadership, performance, culture, and safety, are essential.

Key Departmental Responsibilities

• Guide day-to-day operations of the warehouse including inventory control, picking, packing, value add services, shipping, returns processing, and packaging operations.
• Maintain and analyze key metrics for the department, including, but not limited to: Productivity, Quality, On-Time Order Completion, Order Accuracy, and Inventory Accuracy.
• Drive productivity initiatives and ensure productivity targets are achieved.
• Align the department resources according to business needs in the short term, identify opportunities for the medium & long term, and prepare our leadership bench for the future.
• Oversee the staff training programs to ensure the team members operate at peak efficiency.
• Foster a continuous improvement culture; identifying root cause analysis and corrective actions on service and performance opportunities, based on facts and data.
• Execute against annual financial budget, including capital expenses.
• Analyze and propose optimized solutions for operational obstacles (layout, space needs and utilization, equipment needs, capital expense projects, major process changes).
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures.
• Plan, coordinate, and execute an annual budget for operational and labor costs based on projected sales.
• Collaborate with other departments daily to ensure internal and external service goals are met.
• Operate in conformance with the requirements of the Alliant Power quality management system.
• Assist other employees both in and out of the department.
• Perform other related duties and assignments as required.
• Provide feedback on system needs/changes.

Performance Factors

Alliant Power Managers will either possess or develop the following competencies:

• Financial acumen: The employee creates and adheres to realistic budgets in a manner that helps achieve the company’s objectives. Tracks expenses frequently enough to make adjustments. Understands the basic financial reports and how decisions affect financial measures.

• Customer focus: The employee consistently conveys that the customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Communicates in a manner that promotes and sustains customer satisfaction.

• Coaching/team development: The employee establishes an environment that creates incentives for and eliminates barriers to a team environment. Articulates common goals, communicates how individual roles contribute to team success.

• Problem solving: The employee takes actions to resolve conflicts in a manner that is best for both the organization and the individuals involved. Addresses complaints and problems quickly and effectively, keeps all parties informed of the status of the issue. Encourages employees to report problems and concerns and ensures that outcomes are viewed as fair.

• Decisiveness: The employee investigates all viable options, along with the potential consequences of each, and then makes timely decisions. Can direct a group through this process and does not hesitate to make difficult decisions. Can speed up or slow down the process as needed.

• Organizational IQ: The employee understands the internal climate of the organization, including the most productive channels of communication, and makes use of the appropriate channels to achieve goals. Understands the unwritten protocols and political aspects of how communication takes place.

Additionally, all Alliant Power employees shall exhibit the following:

• Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.

• Communication/listening: The employee communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Listens to others and allows them to make their point.

• Relationships with others: The employee works effectively and relates well with others including superiors, coworkers, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

• Safety and security: The employee actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

• Quality and continuous improvement: The employee promotes organizational effectiveness by anticipating and dealing with problems. Encourages others to suggest improvements to work processes, and persistently focuses on quality, as well as on results. Seeks ways to improve productivity and effectiveness by identifying sources of mistakes and determining or suggesting a course of action to prevent their recurrence.

• Teamwork: The employee is a team player who contributes valuable ideas, opinions and feedback. Communicates openly and honestly and can be counted on to fulfill commitments made to others.

Skills & Qualifications

• Able to forecast, plan, and budget; develop workforce plans; develop business plans and goals.
• Able to collaborate with staff at all levels (supervisory, management & executive staff).
• Skilled at building relationships and cross-functional partnerships.
• Experience leading and implementing Lean principles/Six Sigma for sustained continuous improvement
• Superior communication ability to all levels within the organization and external partners. Ability to concisely make data driven arguments and arrive at favorable outcomes.
• Strong analytical, reasoning, and problem-solving skills. Demonstrated ability to think and act independently.
• Strong knowledge in Warehouse Management Systems and ERP Systems – Microsoft Navision, Business Central or F&O preferred.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and self improvement.

Experience and Education

• BA/ BS in Supply Chain, Logistics, Business Administration, or a related field. MBA preferred.
• Five or more years of experience in a senior operational leader role, managing multiple distribution locations. Experience with import/export operations preferred.