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Senior Application Support Engineer

4 months ago

Boston, United States firstPRO, Inc Full time

DESCRIPTION:

This position will be working for the firm’s Application Support Technology team, and will provide support across business units, with focus on our Capital Markets and Platform Services groups. The person will participate at various levels in a broad variety of technology related initiatives from inception to implementation and support. The person will triage support issues and data inquiries and escalate to internal teams as needed. This position will also include producing documentation for known issues, onboarding support procedures for new applications, performing release management for non-proprietary applications, and working on firm-wide initiatives pertaining to the supported applications and related technology. This is an excellent opportunity for the candidate to learn about Fixed Income and Equity financial products, and the overall investment process from the most highly regarded investment professionals in the industry.


RESPONSIBILITIES:

  • Monitor and triage jobs and system integrations
  • Facilitate access and user requests for complex or sensitive systems
  • Collaborate with internal and 3rd party vendors to drive resolution of production support items
  • Manage and triage major or minor production system incidents
  • Monitor and manage a support queue
  • Document status and resolution of incidents, requests and problems
  • Perform data gathering tasks in support of audit and regulatory filing activities
  • Work closely with app development teams, to propose and suggest improvements and enhancements to applications and solutions being developed
  • Support system patching and application lifecycle process
  • Participate in corporate / firm-wide technology initiatives
  • Research and respond to data inquiries
  • Assist with system access certification activities
  • Assist with basic reporting and system automation efforts
  • Assist with production software release activities
  • Support business continuity / disaster recovery planning and testing efforts



REQUIRED TECHNICAL SKILLS:

  • 5-10 years’ experience in an application support or similar technical role
  • Experience working in and administering Windows Desktop and Server environment
  • Intermediate Microsoft SQL skills
  • Experience with an automated job scheduler tool similar to ActiveBatch
  • Experience working in a 24x7 environment and collaborating with offshore teams
  • Knowledge of the ITIL framework and experience with managing Major Incidents and Problems
  • Gathering details for and writing RCA documentation after Major Incidents
  • Experience supporting data pipelines and ETL jobs, such as SSIS
  • Highly motivated individual, able to drive problem resolution from inception to closure
  • Strong communication skills



ADDITIONAL SKILLS:

  • Basic to intermediate experience with scripting languages, including one or more of the following: Python, VBscript, PowerShell
  • Experience with BI tools like Cognos or Tableau
  • Experience with managing and supporting applications on external cloud platforms, such as SnowFlake, AWS, MS Azure a plus
  • Understanding of DevOps principles and familiarity with Agile principles a plus
  • Workday experience a plus
  • Experience in the financial industry a plus


Desired Background/Education:

· MIS or CIS undergraduate degree preferred