Senior Field Application Engineer, Industrial

2 months ago

Boston, United States Resonant Link Full time
Job DescriptionJob Description

Resonant Link is transforming the charging experience across industries and leading the movement to electrify work, logistics, transportation, and patient care. Our mission is to provide fast, safe, and reliable wireless power to help people, businesses, and the planet thrive, and more specifically, to:

  1. Power fleets while they work: enable material handling equipment like forklifts and robots to achieve 24/7 uptime. Resonant Link envisions a future where wireless chargers are integrated into the stops that already exist during fleet operation (think pick stations for robots or loading docks for forklifts), saving time, saving money, and protecting the planet through smaller batteries, smaller fleets, and more efficient power distribution and energy storage.
  2. Eliminate drivelines and risky battery replacement surgeries, forever: eliminate unnecessary surgeries, enable new therapies, and elevate existing treatments with the world’s smallest, fastest, patient friendly wireless chargers for implantable medical devices like neurostimulators, pumps, and pacemakers.

As a Senior Field Application Engineer, Industrial at Resonant Link, you’ll play a pivotal role in bridging the gap between our cutting-edge, wireless charging technology and our customers. You’ll be the go-to expert for understanding customer requirements, providing technical solutions, and ensuring seamless integration of our products into their systems. You will serve as a trusted advisor to customers and will represent the voice of the customer internally, providing feedback to our internal teams to drive product improvements and innovations.

On an average day, you’ll…

  • Partner directly with customers to understand their technical challenges and provide expert guidance, support, and solutions.
  • Lead RL’s customer support during the initial customer evaluation and guide and advise RL and the customer on plans and solutions for pilot and fleet/production scale deployments.
  • Investigate and resolve technical issues that customers encounter during product integration or operation.
  • Create valuable pre-sale and post-sale content that creates better customer experiences and creates efficiencies and multiplies the effectiveness of our sales team.
  • Work closely with our sales, marketing, engineering, manufacturing, and product development teams to advocate for customer needs and ensure we Deliver on Every Promise for our customers.
  • Perform product demonstrations to showcase capabilities and assist customers in evaluating our solutions.
  • Conduct training sessions for customers and internal stakeholders to deepen understanding and maximize product utilization.
  • Create technical documentation, application notes, and FAQs to support customers and enhance their experience with our products.

We’re committed to building a healthy, collaborative culture - and to help us deliver on our mission, we’re looking for empathetic problem solvers and team leaders, with a passion for solving challenges at the boundary between scientific innovation and productization. If you get energized by working at the intersection of people, process, and technology, we’re excited for you to bring your expertise, creativity, and leadership to the team

Requirements

  • Demonstrated experience with and passion for understanding and meeting customer needs.
  • Demonstrated experience working in a design engineer, application engineer, deployment engineer, or related role within an evolving organization; previous start-up experience preferred.
  • 40%+ travel to support sales and customers at customer sites, conferences/trades shows and industry events.
    • Some of the travel will be unplanned to support customer needs during the technical sales stage of our sales funnel
    • Routine (~1x per month) travel to Burlington headquarters expected if candidate is not located in BTV

Who we’re looking for

  • You operate with empathy, integrity, and a growth mindset, viewing mistakes and challenges as learning opportunities and building upon your successes. You challenge yourself to continuously grow and improve.
  • You are a creative problem solver, taking initiative to own and solve problems with a mindset of continuous improvement - ensuring bigger picture issues are addressed, not just the problem at hand.
  • You operate with a strategic mindset that can unpack complex problems, build solutions for them, and manage their execution, all while maintaining and promoting a one team, one mission mindset.
  • You are adept at working in a distributed, dynamic environment, and feel comfortable navigating change and ambiguity.
  • You are a collaborative, respectful, and honest team member - you understand the impact of your work/your team’s work on other projects and people, and you know together is always better
  • You have excellent verbal and written communication skills.

Benefits

  • Competitive salary and generous stock options
  • Paid holidays (including a week off at new year) and an unlimited vacation policy
  • Fully covered medical, dental, and vision premiums for employees
  • 401(k) retirement benefit
  • Generous paid parental and family leave
  • Learning/career development investment in your professional and personal growth
  • Company outings & team retreats

Even if you don't meet every requirement, if you see yourself contributing to our team, we encourage you to apply

Resonant Link is an equal opportunity employer and includes “Together is Better” as a core value. Resonant Link is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, pregnancy, childbirth and related medical conditions, reproductive health decision-making, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Help us build an inclusive community that will change the future of wireless charging.

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