Senior Technical Support Engineer

1 week ago


Boston, United States Wasabi Technologies Inc Full time
  • Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution.
  • Role Description: Senior Technical Support EngineerRole Purpose:Wasabi’s Sr. Technical Support Engineer will bring AWS storage experience and will be part of our Technical Support Team. This is an opportunity to leverage your experience in cloud storage and networking infrastructure.
  • You'll be surrounded by people who are smart and passionate about cloud storage and believe that world-class service is critical to customer success.
  • On a typical day, Wasabi senior technical support engineers might deep dive to determine the root cause of a customer issue, investigate why a performance metric is trending the wrong way, consult with the top engineers at Wasabi, or discuss new approaches to automate operational issues.
  • The purpose of senior technical support engineer is to provide technical leadership in solving complex issues and become point of escalation.
  • Requirements:Must have hands on experience with AWS S3 Cloud Storage.
  • Must be AWS Solution Architect Associate Certified.
  • Understanding of Backup Software, Applications using APIs & SDKs. Understanding of Linux and Networking protocols such as HTTP, TCP/IP, DNS, TLS.Wasabi Technologies is an Equal Opportunity Employer.


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