Senior Technical Support Engineer

2 months ago

Boston, United States Wasabi Technologies Full time

At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston. 

 

Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.


Role Description: Senior Technical Support Engineer


Role Purpose:


Wasabi’s Sr. Technical Support Engineer will bring AWS storage experience and will be part of our Technical Support Team. This is an opportunity to leverage your experience in cloud storage and networking infrastructure. You'll be surrounded by people who are smart and passionate about cloud storage and believe that world-class service is critical to customer success. You will support and simplify the operational scalability that sustains Wasabi's strong growth. Your success will be measurable and visible.


On a typical day, Wasabi senior technical support engineers might deep dive to determine the root cause of a customer issue, investigate why a performance metric is trending the wrong way, consult with the top engineers at Wasabi, or discuss new approaches to automate operational issues. The purpose of senior technical support engineer is to provide technical leadership in solving complex issues and become point of escalation.

Wasabi is based in Boston MA, but we are open to remote candidates based elsewhere in the United States. Travel is not regularly required.


This role reports to the Manager of Technical Support Engineering.


*Principals Only. No Recruiters.

Responsibilities:

  • Help our enterprise customers integrate their applications with Wasabi Cloud Storage.
  • Explore the inner workings of the S3 protocol and its interoperability with Wasabi’s services.
  • Engage with Wasabi Sales and Development engineers worldwide to enhance Wasabi’s service.
  • Collaborate with the Support Team members to provide technical leadership.

Requirements:

  • Must have hands on experience with AWS S3 Cloud Storage.
  • Must be AWS Solution Architect Associate Certified.
  • 8+ years of relevant work experience.
  • 4+ years of experience in technical support or network operations.
  • Experience supporting mission critical systems that operate 24x7x365.
  • Understanding of Backup Software, Applications using APIs & SDKs.
  • Understanding of Linux and Networking protocols such as HTTP, TCP/IP, DNS, TLS.

Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

  • Senior Technical Support Engineer

    2 days ago

    Boston, United States Wasabi Technologies Inc Full time

    Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution.Role Description: Senior Technical Support...

  • Senior Commissioning Engineer

    1 month ago

    Boston, United States FST Technical Services Full time

    FST Technical Services Senior Commissioning Engineer Boston , Massachusetts Apply Now ASenior Commissioning Engineer on our Life Sciences Team is responsible for the planning and execution of multiple projects and resources and potentially serving as a subject matter expert on commissioning and consulting projects within a variety of manufacturing...

  • Senior Commissioning Engineer

    1 month ago

    Boston, United States FST Technical Services Full time

    Job DescriptionJob DescriptionA Senior Commissioning Engineer on our Life Sciences Team is responsible for the planning and execution of multiple projects and resources and potentially serving as a subject matter expert on commissioning and consulting projects within a variety of manufacturing environments.For this position of Senior Commissioning Engineer...

  • Senior Commissioning Engineer

    4 weeks ago

    Boston, United States FST Technical Services Full time

    A Senior Commissioning Engineer on our Life Sciences Team is responsible for the planning and execution of multiple projects and resources and potentially serving as a subject matter expert on commissioning and consulting projects within a variety of manufacturing environments. For this position of Senior Commissioning Engineer on offer includes an excellent...

  • Technical Support Engineer

    1 week ago

    Boston, United States Snyk Full time

    Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for...

  • Technical Support Engineer

    7 days ago

    Boston, United States Snyk Full time

    Job DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...

  • Senior Digital Engineer

    2 weeks ago

    Boston, United States GCR Technical Staffing Full time $135,000 - $155,000

    Job DescriptionJob DescriptionSenior Digital EngineerDirect HireWorking onsite Hybrid, TBDMUST be a US CitizenApplicants selected for this position will be required to obtain and maintain a government security clearance. Duties/Responsibilities• Translate project and system requirements into well-defined hardware architectures working with...

  • Technical Support Engineer

    5 hours ago

    Boston, Massachusetts, United States Focus Technology Solutions Inc Full time

    Job OverviewAre you an experienced Field Services Engineer ready to advance your career? At Focus Technology Solutions Inc, you will play a vital role in a dynamic team dedicated to delivering IT consulting, network management, and both on-site and remote technical assistance to our clientele.Our Managed IT Services division provides a comprehensive suite of...

  • Technical Support Engineer

    7 minutes ago

    Boston, Massachusetts, United States Focus Technology Solutions Inc Full time

    Job OverviewAre you an experienced Field Services Engineer ready to advance your career? At Focus Technology Solutions Inc, you will play a crucial role in a dynamic team delivering IT consulting, network management, and both on-site and remote technical assistance to our clients.Our Managed IT Services division provides a comprehensive suite of solutions,...

  • Senior Director of Engineering and Technical Transformation

    3 hours ago

    Boston, Massachusetts, United States TripAdvisor Full time

    About the RoleWe are seeking a highly experienced Senior Director of Engineering and Technical Transformation to lead our technical transformation efforts at TripAdvisor. This is a critical role that will play a vital part in shaping our company's technical strategy and roadmap.Key ResponsibilitiesDefine Technical Transformation Objectives: Develop and...

  • Technical Support Engineer

    1 week ago

    Boston, United States ACL Digital Full time

    Technical Support Engineer 3 Months contract with possible Ext.Boston, MA 02134Top 3 technical or soft skills: Emphasis on mac skills, ACMT certified (mac repairs), Strong communication skills, High Ed experience probably a plus. This will be supporting our Engineering School largely, so some Linux skills could be helpful as well.Job Details:This position...

  • Technical Support Engineer

    1 week ago

    Boston, United States ACL Digital Full time

    Technical Support Engineer 3 Months contract with possible Ext.Boston, MA 02134Note:Work Schedule: 35 hours/weekLocation: 100% onsite Max pay rate of $40/hrThere is potential to get to 6-months but we have yet to receive confirmation for length. Top 3 technical or soft skills: Emphasis on mac skills, ACMT certified (mac repairs), Strong communication...

  • Technical Support Engineer

    1 week ago

    Boston, United States ACL Digital Full time

    Tittle: Technical Support EngineerJob Id : HUJP00009691Location : Boston, MA 02215 Duration: 03+ Months Contract with possible ext.Pay Rate : $40 on W2 / hr Work Schedule: 35 hours/week • Location: 100% onsite • Duration: 3 months - Is there potential for extension or conversion? This is to fill in for someone that is on Leave, we don't have a set...

  • Technical Support Engineer

    1 week ago

    Boston, United States ACL Digital Full time

    Technical Support Engineer 3 Months contract with possible Ext.Boston, MA 02134Note:Work Schedule: 35 hours/weekLocation: 100% onsite Max pay rate of $40/hrThere is potential to get to 6-months but we have yet to receive confirmation for length. Top 3 technical or soft skills: Emphasis on mac skills, ACMT certified (mac repairs), Strong communication...

  • Technical Support Engineer

    21 hours ago

    boston, United States ACL Digital Full time

    Technical Support Engineer 3 Months contract with possible Ext.Boston, MA 02134Note:Work Schedule: 35 hours/weekLocation: 100% onsite Max pay rate of $40/hrThere is potential to get to 6-months but we have yet to receive confirmation for length. Top 3 technical or soft skills: Emphasis on mac skills, ACMT certified (mac repairs), Strong communication...

  • Technical Support Engineer

    2 months ago

    Boston, Massachusetts, United States Rhapsody Full time

    About Us:Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we...

  • Technical Support Engineer

    4 weeks ago

    Boston, Massachusetts, United States Datadog Full time

    We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company...

  • Process Engineer

    1 month ago

    Boston, United States AM Technical Solutions, Inc Full time

    Process Engineer (cGMP – Engineering Support)Multiple Locations - USA Summary: AM Technical Solutions is looking for a Process Engineer to work with a pharmaceutical client of ours in the Boston, Massachusetts area (or other locations depending on interests). Ideal candidates should have a strong understanding of GMPs and experience providing engineering...

  • Process Engineer

    1 month ago

    Boston, United States AM Technical Solutions, Inc Full time

    Process Engineer (cGMP – Engineering Support)Multiple Locations - USA Summary: AM Technical Solutions is looking for a Process Engineer to work with a pharmaceutical client of ours in the Boston, Massachusetts area (or other locations depending on interests). Ideal candidates should have a strong understanding of GMPs and experience providing engineering...

  • Technical Support Engineer

    2 months ago

    Greater Boston Area, United States Starburst Full time

    About StarburstAt Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the...