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Key Account Representative
4 months ago
Job Summary: Responsible for the retention and continued growth of assigned key
accounts. Primary focus will be to meet and exceed targeted annual growth within portfolio
while providing Legendary Customer Service. This position collaborates with various
departments throughout the organization to develop strategic ways to provide positive
customer experience and proactively seeking out opportunities to increase revenue.
The incumbent in this position is expected to model the following practices on a daily
basis: 1) Demonstrate alignment with the company's mission and core business
values; 2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.
Essential Functions:
· Provides Legendary Customer Service to our corporate target customers and larger
potential customer base
· Collaborates with leadership to identify Enterprise opportunities for revenue gain
within customer base and executes said targets
· Efficiently and consistently meets/exceeds Targeted Annual Growth and Portfolio
Health Target Goals for assigned customer accounts
· Serves as the company “expert” on each assigned account and serves as a liaison to
facilitate all effort to provide a positive customer experience
· Obtain information/data from the customer in an effort to support the growth of sales
potential
· Performs monthly health checks with customers in effort to maintain a robust
partnership
· Collaborates with leadership/supervisor to perform a quarterly business review of
portfolio with the customer
· Creates value with safety initiatives in alignment with customers and Texas First
Rental
· Develops and executes business plans using the SMART Goal with each assigned
target
· Responsible for the overall management of each assigned account to include, but not
limited to, the management of:
rate structure
accounting lifecycle in collaboration with the Finance Dept.
customer damage and/or billing disputes with customer
continued communication of rental needs internally to facilitate legendary
customer service for assigned accounts
· Meets with the customer to review Annual rate and commitment
· Prepares and presents approved contracts/lease agreements to assigned accounts
and effectively communicates agreements within Texas First Rentals management
and sales teams
· Prepares sales plans, expense, daily call and sales reports
· Maintains records of sales or other business transactions
· Prepare sales or other contracts
· Performs other duties as assigned
Knowledge, Skills, and Abilities:
· Expert knowledge of construction equipment and rental industry
· Expert knowledge of selling techniques (prospecting, overcoming objections, closing
sales)
· Excellent selling, negotiating, and closing skills with ability to build long term business
relationships
· Proficient with MS Office Word, Excel, Outlook, etc.
· Understands the implications of new information for both current and future problemsolving
and decision-making
· Uses logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems
· Exceptional attention to detail
· Driven and results oriented; business development, KPIs, and market expansion to
meet corporate targets
· Excellent oral and written communication skills with strong interpersonal skills to
establish working relationships with multiple departments and various levels of the
organization
· First-class organizational, multi-tasking, and time management skills, deadline
oriented
· Understands written sentences and paragraphs in work related documents, and
communicates effectively in writing as appropriate for the needs of the audience
· Ability to work with all levels of personnel within the organization and customer
operations
· Ability to perform mathematical computations such as percentages, fractions,
addition, subtraction, multiplication, and division quickly and accurately
· Ability to work independently and within a team in a fast-paced, high volume
environment with emphasis on accuracy and timeliness
· Ability to read, analyze, and interpret professional journals, technical procedures, or
governmental regulations
· The ability to listen to and understand information and ideas presented through
spoken words and sentences
Education and Experience:
· Minimum of four years of work-related skill, knowledge, or experience is required.
Three to five years of experience preferred
· High school diploma or equivalent with some college coursework or an equivalent
combination of education and experience preferred
· Valid driver’s license
Supervisory Responsibilities:
· None
Travel:
· Extensive driving required; overnight travel required
Physical Requirements:
· This position involves extended periods in a stationary position; additionally,
occasional movement inside the office to access office machinery, file cabinets, etc.
· This role frequently communicates with others, must be able to exchange accurate
information in these situations
· This role routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines
Work Environment:
· This job is generally performed in a retail and office environment; exposure to
computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and
inclement weather conditions
· Frequently works at fast pace with unscheduled interruptions