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Patient Account Representative
2 months ago
Guidehouse is seeking a highly skilled Patient Account Representative to join our team. As a Patient Account Representative, you will be responsible for resolving account balances and providing exceptional customer service to patients and insurance companies.
Key Responsibilities- Resolve account balances and negotiate payment plans with patients and insurance companies
- Communicate effectively with patients and insurance companies to resolve issues and answer questions
- Update patient demographic information and initiate account adjustments
- Research and respond to patient inquiries received by telephone and mail
- Work independently with minimal supervision to meet productivity and quality standards
- High School Diploma or equivalent required
- 1+ year experience working in customer service or healthcare setting
- Strong customer service skills and ability to work in a fast-paced environment
- PC skills in a Windows environment, specifically Microsoft Word and Excel
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package. Benefits include medical, dental, and vision insurance, personal and family sick time, company-paid holidays, and a 401(k) retirement plan.
About GuidehouseGuidehouse is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
