Information Technology Help Desk Technician

2 days ago

Irving, United States OSTechnical Full time

The IT Helpdesk Technician, under supervision, will provide technical support for the organization's IT systems, while delivering exceptional customer service. This role requires strong technical expertise and effective communication with employees at all levels.


Key Responsibilities:


Helpdesk and Computer Support:

  • Configure and deploy workstations, install software, and perform updates.
  • Set up and configure printers, monitors, and other office equipment.
  • Troubleshoot and resolve hardware and software issues for end-user devices.
  • Support mobile device setup, configuration, and troubleshooting.
  • Perform regular maintenance to ensure systems are running optimally.

Local and Remote Support:

  • Provide both in-person help desk support and remote assistance via phone or online tools for employees working offsite.
  • Address technical issues, including system setups, logins, and connectivity problems.
  • Use remote support tools to diagnose and resolve issues for remote users.
  • Ensure timely resolution of tickets and keep detailed documentation of issues and fixes.

Office 365 Administration:

  • Manage Office 365 user accounts, licenses, and permissions.
  • Support users with Office 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
  • Provide training on new Office 365 features and assist users with any related issues.

Project Assistance:

  • Assist with IT projects as directed by management.
  • Contribute to system upgrades and migrations, collaborating with other IT team members for smooth project execution.

Additional Skills:

  • Familiarity with endpoint management tools and processes.


Qualifications:

  • Ability to work independently, with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Comfortable communicating with individuals of various technical skill levels.
  • Strong multitasking abilities, with the capacity to prioritize and handle stress effectively.
  • Proficient in Office 365 administration and support.
  • Knowledge of network protocols and troubleshooting methods.
  • Experience with remote support tools and best practices.
  • Strong critical thinking and problem-solving abilities, especially in high-pressure situations.
  • Dedication to continuous learning and professional growth.


Preferred Experience:

  • 2-3 years of experience in a helpdesk or IT support role.
  • Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Experience with cloud-based services and virtualization technologies.


Work Environment:

  • Primarily office-based.
  • Occasional after-hours work may be required for system maintenance or urgent support needs.

  • Warehouse Help Desk Technician

    4 weeks ago

    Irving, Texas, United States Elan Partners Full time

    Help Desk Technician in a Warehouse EnvironmentWe are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment. As a Help Desk Technician, you will handle support requests, run diagnostic programs, identify issues, and implement effective solutions promptly.Key Responsibilities:Provide technical...

  • Warehouse Help Desk Technician

    2 weeks ago

    Irving, Texas, United States Elan Partners Full time

    Help Desk Technician in a Warehouse EnvironmentWe are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment. As a Help Desk Technician, you will handle support requests, run diagnostic programs, identify issues, and implement effective solutions promptly.Key Responsibilities:Provide technical...

  • IT Help Desk

    1 month ago

    Irving, United States Motion Recruitment Partners LLC Full time

    IT Help Desk Irving, Texas Onsite Contract $20/hr - $25/hr One of the nation’s top performing labor broker companies, strives in installing services for retailers and manufacturing companies. They are looking to bring on a Support technician to their growing team. This company’s mission is to provide expertise of installation services that include...

  • IT Help Desk

    1 month ago

    Irving, United States Motion Recruitment Full time

    One of the nation’s top performing labor broker companies, strives in installing services for retailers and manufacturing companies. They are looking to bring on a Support technician to their growing team. This company’s mission is to provide expertise of installation services that include improvements in products such as doors, windows, siding, and...

  • Service Desk Technician

    4 days ago

    Irving, United States Virtual Full time

    Service Desk Technician | 426884 DETAILS Location: Irving, TX 75063 (onsite 5-days per week) Position Type: Direct-Hire Hourly / Salary: BOE! JOB SUMMARY Vaco Technology is currently seeking a Service Desk Technician for a Direct-Hire opportunity located in Irving, TX 75063 (onsite 5-days per week).  The Service Desk Technician will provide first-level...

  • Service Desk Technician

    2 days ago

    Irving, United States Vaco Full time

    Service Desk Technician | 426884 DETAILS Location : Irving, TX 75063 (onsite 5-days per week) Position Type : Direct-Hire Hourly / Salary : BOE! JOB SUMMARY Vaco Technology is currently seeking a Service Desk Technician for a Direct-Hire opportunity located in Irving, TX 75063 (onsite 5-days per week). The Service Desk Technician will provide...

  • Help Desk Support Specialist

    4 weeks ago

    Irving, Texas, United States Progilisys Solutions, A Talent Groups Company Full time

    Help Desk Support SpecialistProgilisys Solutions, A Talent Groups Company, is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing first-level technical support to our clients, resolving technical issues, and ensuring seamless service delivery.Key...

  • Help Desk Manager

    4 days ago

    Irving, Texas, United States Élan Partners Full time

    Help Desk Manager Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Help Desk Manager to join our team at Élan Partners. As a Help Desk Manager, you will be responsible for leading our support team and ensuring that our clients receive exceptional service delivery.Key Responsibilities:Lead and manage the day-to-day operations...

  • IT Help Desk

    1 month ago

    Irving, United States Motion Recruitment Full time

    One of the nation's top performing labor broker companies, strives in installing services for retailers and manufacturing companies. They are looking to bring on a Support technician to their growing team. This company's mission is to provide expertise of installation services that include improvements in products such as doors, windows, siding, and kitchen...

  • Help Desk Support Specialist

    4 weeks ago

    Irving, United States Progilisys Solutions, A Talent Groups Company Full time

    Progilisys Solutions is leading the search for Help Desk Support for an American fitness company. Help Desk Support will be responsible for handling first-level support of service requests or incidents in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, phones, applications, and...

  • Help Desk Support Specialist

    3 weeks ago

    Irving, United States Progilisys Solutions, A Talent Groups Company Full time

    Progilisys Solutions is leading the search for Help Desk Support for an American fitness company. Help Desk Support will be responsible for handling first-level support of service requests or incidents in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, phones, applications, and...

  • Help Desk Lead/Manager

    2 weeks ago

    Irving, Texas, United States Elan Partners Full time

    Help Desk Lead/ManagerElan Partners is seeking a highly motivated and experienced Help Desk Lead/Manager to join our team. As a key member of our IT department, you will be responsible for leading our service desk team and ensuring the delivery of exceptional technical support to our clients.Key Responsibilities:Lead and manage the service desk team to...

  • Information Technology Support Technician

    2 months ago

    Irving, United States CornerStone TTS Full time

    IT End User Support Technician (Irving and West Texas)CornerStone Technology Talent Services is seeking a qualified IT End User Support Technician for our Irving and West Texas locations. We are looking for a professional with a minimum of 5 years of technical experience, who is customer service-oriented and can provide high-quality, timely technical support...

  • Information Technology Support Technician

    2 months ago

    Irving, United States CornerStone TTS Full time

    IT End User Support Technician (Irving and West Texas)CornerStone Technology Talent Services is seeking a qualified IT End User Support Technician for our Irving and West Texas locations. We are looking for a professional with a minimum of 5 years of technical experience, who is customer service-oriented and can provide high-quality, timely technical support...

  • Help Desk Manager

    2 weeks ago

    Irving, United States BIOWORLD MERCHANDISING Full time

    POSITION OVERVIEW:Responsible for the continuous improvement of the day to day responsibilities of the Service Desk, including infrastructure, phone, and desktop support. Responsible for insuring outstanding service delivery to the company. Responsible for building and maintaining an environment of service excellence with a passionate focus on customer...

  • Help Desk Manager

    3 weeks ago

    Irving, United States BIOWORLD MERCHANDISING Full time

    POSITION OVERVIEW:Responsible for the continuous improvement of the day to day responsibilities of the Service Desk, including infrastructure, phone, and desktop support. Responsible for insuring outstanding service delivery to the company. Responsible for building and maintaining an environment of service excellence with a passionate focus on customer...

  • ServiceNow CSM Service Desk Technician

    7 days ago

    Irving, United States Saxon Global Full time

    Our client is looking for a ServiceNow CSM Service Desk Technician for a 12 plus Month Contract. The position is Remote. Primary Responsibilities: Responsible for coordinating service desk activities with other IT teams, such as network operations and application support, to ensure that IT incidents and service requests are resolved in a timely and...

  • Help Desk Lead/Manager

    4 weeks ago

    Irving, Texas, United States Elan Partners Full time

    Help Desk Lead/ManagerElan Partners is seeking a skilled Help Desk Lead/Manager to join our team. As a key member of our IT department, you will be responsible for leading our service desk team and ensuring the delivery of exceptional technical support to our clients.Key Responsibilities:Lead and manage the service desk team to ensure timely and effective...

  • Help Desk Technician in a Warehouse Environment

    4 weeks ago

    Irving, United States Elan Partners Full time

    Title: Help Desk Technician in a Warehouse Environment (DFW area; onsite 5 days a week)Direct Hire OpportunityNo SponsorshipOnsiteWe are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment. Join our fast-paced team where innovation thrives! You will handle support requests, run diagnostic...

  • Help Desk Technician in a Warehouse Environment

    4 weeks ago

    Irving, United States Elan Partners Full time

    Title: Help Desk Technician in a Warehouse Environment (DFW area; onsite 5 days a week)Direct Hire OpportunityNo SponsorshipOnsiteWe are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment. Join our fast-paced team where innovation thrives! You will handle support requests, run diagnostic...