ServiceNow CSM Service Desk Technician
7 days ago
Our client is looking for a ServiceNow CSM Service Desk Technician for a 12 plus Month Contract. The position is Remote.
Primary Responsibilities:
- Responsible for coordinating service desk activities with other IT teams, such as network operations and application support, to ensure that IT incidents and service requests are resolved in a timely and efficient manner using ServiceNow.
- Must provide technical support and guidance to Desktop Services Analysts as needed, including assisting with complex technical issues and troubleshooting problems with ServiceNow tools and technologies.
- Should be able to facilitate problem management activities and ensure that root cause analysis is conducted for major incidents.
- Must be able to manage ServiceNow documentation, including standard operating procedures, work instructions, and training materials.
- Candidate has to keep track of SLAs, problem management, and root cause analysis.
- Participate in service desk reporting and analytics to help identify trends and improve service delivery using ServiceNow reporting tools.
- Job Requirements:
- 2+ years of experience in a service desk management or administration role using ServiceNow.
- 1+ year of recent ServiceNow CSM experience
- 1+ year technical problem-solving position.
Nice to Have:
- Certified System Administrator (ServiceNow Cert)
- Custom app and app engine experience
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