ServiceNow CSM Service Desk Technician

7 days ago


Irving, United States Saxon Global Full time

Our client is looking for a ServiceNow CSM Service Desk Technician for a 12 plus Month Contract. The position is Remote.

Primary Responsibilities:

  • Responsible for coordinating service desk activities with other IT teams, such as network operations and application support, to ensure that IT incidents and service requests are resolved in a timely and efficient manner using ServiceNow.
  • Must provide technical support and guidance to Desktop Services Analysts as needed, including assisting with complex technical issues and troubleshooting problems with ServiceNow tools and technologies.
  • Should be able to facilitate problem management activities and ensure that root cause analysis is conducted for major incidents.
  • Must be able to manage ServiceNow documentation, including standard operating procedures, work instructions, and training materials.
  • Candidate has to keep track of SLAs, problem management, and root cause analysis.
  • Participate in service desk reporting and analytics to help identify trends and improve service delivery using ServiceNow reporting tools.
  • Job Requirements:
  • 2+ years of experience in a service desk management or administration role using ServiceNow.
  • 1+ year of recent ServiceNow CSM experience
  • 1+ year technical problem-solving position.


Nice to Have:
  • Certified System Administrator (ServiceNow Cert)
  • Custom app and app engine experience


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