Warehouse Help Desk Technician

2 weeks ago


Irving, Texas, United States Elan Partners Full time
Help Desk Technician in a Warehouse Environment

We are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment. As a Help Desk Technician, you will handle support requests, run diagnostic programs, identify issues, and implement effective solutions promptly.

Key Responsibilities:
  • Provide technical assistance for support requests related to company computer systems and peripherals.
  • Support U.S. offices during their off-hours.
  • Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.
  • Monitor, manage, and document all actions and solutions into ticketing system.
  • Respond to requests via email, in person, or over the phone using remote assistance tools.
  • Follow up on outstanding requests and ensure timely resolution.
  • Install, modify, and repair computer and printer hardware and software.
  • Setup and configure computers and peripherals for on-boarding of new employees.
  • Maintain inventory of company computer equipment and peripherals and supplies.
Requirements:
  • Experience supporting using systems in a warehouse environment: HALO Ticketing System Administration, printer & RF Scanner experience.
  • Strong knowledge of Microsoft Office products.
  • Strong knowledge of PC; MAC experience is a plus but not required.
  • Previous experience working in a warehouse environment/setting required.
  • Some basic networking knowledge is a plus– troubleshooting networking issues, storage, server, cabling.
  • Willingness to learn and follow directions from Help Desk Manager and team.
  • Excellent verbal and written communication skills with an outgoing personality.
  • Ability to conduct research into issues as required.
  • Ability to explain issues to non-technical individuals in order to help them understand.
  • Strong attention to detail, along with organizational and time management skills are a must.
  • Associates degree and/or 2+ years of related work experience.

We offer comprehensive benefits to our employees.



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