Warehouse Help Desk Technician
2 weeks ago
We are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment. As a Help Desk Technician, you will handle support requests, run diagnostic programs, identify issues, and implement effective solutions promptly.
Key Responsibilities:- Provide technical assistance for support requests related to company computer systems and peripherals.
- Support U.S. offices during their off-hours.
- Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.
- Monitor, manage, and document all actions and solutions into ticketing system.
- Respond to requests via email, in person, or over the phone using remote assistance tools.
- Follow up on outstanding requests and ensure timely resolution.
- Install, modify, and repair computer and printer hardware and software.
- Setup and configure computers and peripherals for on-boarding of new employees.
- Maintain inventory of company computer equipment and peripherals and supplies.
- Experience supporting using systems in a warehouse environment: HALO Ticketing System Administration, printer & RF Scanner experience.
- Strong knowledge of Microsoft Office products.
- Strong knowledge of PC; MAC experience is a plus but not required.
- Previous experience working in a warehouse environment/setting required.
- Some basic networking knowledge is a plus– troubleshooting networking issues, storage, server, cabling.
- Willingness to learn and follow directions from Help Desk Manager and team.
- Excellent verbal and written communication skills with an outgoing personality.
- Ability to conduct research into issues as required.
- Ability to explain issues to non-technical individuals in order to help them understand.
- Strong attention to detail, along with organizational and time management skills are a must.
- Associates degree and/or 2+ years of related work experience.
We offer comprehensive benefits to our employees.
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