Service Desk Technician

2 days ago

Irving, United States Vaco Full time
Service Desk Technician | 426884
DETAILS
Location : Irving, TX 75063 (onsite 5-days per week)
Position Type : Direct-Hire
Hourly / Salary : BOE

JOB SUMMARY
Vaco Technology is currently seeking a Service Desk Technician for a Direct-Hire opportunity located in Irving, TX 75063 (onsite 5-days per week). The Service Desk Technician will provide first-level technical support to internal end-users. The Service Desk Technician will troubleshoot and resolve IT-related issues, manage service requests, and ensure a high level of customer satisfaction. The Service Desk Technician must possess strong technical skills, excellent communication abilities, and a customer-focused approach. Additionally, the Service Desk Technician will support clinical technology, including supporting Epic (EHR) and ensuring devices and systems are functioning properly.
  • Provide Tier I Support to End-Users - Email / Phone / In-Person Deskside Support
  • Efficiently Diagnose / Resolve Hardware / Software / Network Issues
  • Manage / Prioritize Service Requests / Incidents Effectively via Ticketing System
  • Document / Track Service Requests / Incidents - Ensure Timely Resolution / Follow-Up, etc.
  • Support Setup / Configuration of New Hardware / Software
  • Provide 1-on-1 End-User Issue Resolution - Remote Desktop Tools / Phone / In-Person Deskside Support
  • Manage Assigned Tickets - Ensure Timely Issue Resolution / Focusing on End-User Needs
  • Create / Maintain Documentation / Knowledgebase Articles - IT Systems / Network Diagrams / Workflow Diagrams / Troubleshooting Procedures, etc.
  • Promptly Respond to IT Emergencies - System Outages / Minimize Operational Downtime
  • Collaborate with Appropriate Teams for Escalation / Complex Issue Resolution
  • Provide Training / Support to End-Users
  • Support Clinical Technology - Troubleshooting / Maintaining Medical Devices / Systems
  • Support Epic (EHR) - Troubleshooting / Resolving EHR-Related Issues
JOB REQUIREMENTS
  • Service Desk Technician (2 years) - Hardware/Software Support / Desktops / Laptops / Printers / Mobile
  • Network Support - DNS / DHCP / TCP/IP / File/Print Server / Network Bottlenecks / WAP
  • Windows Support - Office / O365 / M365 / Active Directory / Exchange / Windows Server
  • Create / Maintain Documentation - IT Systems / Network Diagrams / Workflow Diagrams / Troubleshooting Procedures, etc.

PREFERRED (not required)
  • Certifications - A / ITIL / MCP, etc.
  • Clinical Technology Support - Troubleshooting / Maintaining Medical Devices / Systems
  • EHR (Electronic Health Record) Support - Troubleshooting / Resolving Epic-Related Issues


Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .
  • Virginia residents may access our state specific policies here .
  • Residents of all other states may access our policies here .
  • Canadian residents may access our policies in English here and in French here .
  • Residents of countries governed by GDPR may access our policies here .
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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