Service Desk Technician

1 month ago


Irving, United States Virtual Full time
Service Desk Technician | 426884
DETAILS
Location: Irving, TX 75063 (onsite 5-days per week)
Position Type: Direct-Hire
Hourly / Salary: BOE

JOB SUMMARY
Vaco Technology is currently seeking a Service Desk Technician for a Direct-Hire opportunity located in Irving, TX 75063 (onsite 5-days per week).  The Service Desk Technician will provide first-level technical support to internal end-users.  The Service Desk Technician will troubleshoot and resolve IT-related issues, manage service requests, and ensure a high level of customer satisfaction. The Service Desk Technician must possess strong technical skills, excellent communication abilities, and a customer-focused approach. Additionally, the Service Desk Technician will support clinical technology, including supporting Epic (EHR) and ensuring devices and systems are functioning properly.
  • Provide Tier I Support to End-Users – Email / Phone / In-Person Deskside Support
  • Efficiently Diagnose / Resolve Hardware / Software / Network Issues
  • Manage / Prioritize Service Requests / Incidents Effectively via Ticketing System
  • Document / Track Service Requests / Incidents – Ensure Timely Resolution / Follow-Up, etc.
  • Support Setup / Configuration of New Hardware / Software
  • Provide 1-on-1 End-User Issue Resolution – Remote Desktop Tools / Phone / In-Person Deskside Support
  • Manage Assigned Tickets – Ensure Timely Issue Resolution / Focusing on End-User Needs
  • Create / Maintain Documentation / Knowledgebase Articles  – IT Systems / Network Diagrams / Workflow Diagrams / Troubleshooting Procedures, etc.
  • Promptly Respond to IT Emergencies – System Outages / Minimize Operational Downtime
  • Collaborate with Appropriate Teams for Escalation / Complex Issue Resolution
  • Provide Training / Support to End-Users
  • Support Clinical Technology – Troubleshooting / Maintaining Medical Devices / Systems
  • Support Epic (EHR) – Troubleshooting / Resolving EHR-Related Issues

JOB REQUIREMENTS
  • Service Desk Technician (2+ years) – Hardware/Software Support / Desktops / Laptops / Printers / Mobile
  • Network Support – DNS / DHCP / TCP/IP / File/Print Server / Network Bottlenecks / WAP
  • Windows Support – Office / O365 / M365 / Active Directory / Exchange / Windows Server
  • Create / Maintain Documentation – IT Systems / Network Diagrams / Workflow Diagrams / Troubleshooting Procedures, etc.

PREFERRED (not required)
  • Certifications – A+ / ITIL / MCP, etc.
  • Clinical Technology Support – Troubleshooting / Maintaining Medical Devices / Systems
  • EHR (Electronic Health Record) Support – Troubleshooting / Resolving Epic-Related Issues


  • Irving, United States Vaco Full time

    Service Desk Technician | 426884 DETAILS Location : Irving, TX 75063 (onsite 5-days per week) Position Type : Direct-Hire Hourly / Salary : BOE! JOB SUMMARY Vaco Technology is currently seeking a Service Desk Technician for a Direct-Hire opportunity located in Irving, TX 75063 (onsite 5-days per week). The Service Desk Technician will provide...


  • Irving, Texas, United States Irving Independent School District Full time

    Job Title: Service Desk Analyst IIAt Irving Independent School District, we are seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our Technical Services department, you will provide exceptional support and guidance to our Application Service Desk, ensuring seamless operations and excellent customer service.Key...


  • Irving, United States Irving ISD Full time

    JOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District’s Application Service Desk. This includes providing direction and support to...


  • Irving, Texas, United States Irving Independent School District Full time

    Job Title: Service Desk Analyst IIIrving Independent School District is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our staff and students.Key Responsibilities:Provide technical support and guidance...

  • IT Help Desk

    2 months ago


    Irving, United States Motion Recruitment Partners LLC Full time

    IT Help Desk Irving, Texas Onsite Contract $20/hr - $25/hr One of the nation’s top performing labor broker companies, strives in installing services for retailers and manufacturing companies. They are looking to bring on a Support technician to their growing team. This company’s mission is to provide expertise of installation services that include...


  • Irving, United States Irving Independent School District Full time

    JOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District's Application Service Desk. This includes providing direction and support to Service Desk I personnel...

  • Service Desk Analyst

    2 weeks ago


    Irving, United States INSPYR Solutions Full time

    Title: Service Desk Analyst - Tier 2 Location: Irving, TX Duration: Contract to Hire Compensation: 30-35 hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description: The Service Desk Analyst serves as the first point of contact for users seeking technical assistance. This role involves troubleshooting hardware and...


  • Irving, Texas, United States Fotona Full time

    Job SummaryFotona is seeking a skilled Service Desk Agent to provide exceptional customer support and technical assistance to our customers in the US. The ideal candidate will have a strong background in customer service, technical support, or a related field, and be able to work effectively in a team environment.Key Responsibilities:Provide timely and...


  • Irving, Texas, United States Christus Health Full time

    Job Summary:The Field Services Technician is responsible for providing day-to-day operational support to the end-user community through the installation, configuration, and maintenance of workstation and peripheral equipment. This includes resolving problems reported by the Customer Support Center and implementing new functionality. The Field Services...


  • Irving, United States Elan Partners Full time

    Title: Help Desk Technician in a Warehouse Environment (DFW area; onsite 5 days a week)Direct Hire OpportunityNo SponsorshipOnsiteWe are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment. Join our fast-paced team where innovation thrives! You will handle support requests, run diagnostic...


  • Irving, United States OSTechnical Full time

    The IT Helpdesk Technician, under supervision, will provide technical support for the organization's IT systems, while delivering exceptional customer service. This role requires strong technical expertise and effective communication with employees at all levels.Key Responsibilities:Helpdesk and Computer Support:Configure and deploy workstations, install...


  • Irving, Texas, United States Christus Health Full time

    Job SummaryThe Field Services Technician is responsible for providing day-to-day operational support to the end-user community through the installation, configuration, and maintenance of workstation and peripheral equipment. This includes resolving problems reported by the Customer Support Center and implementing new functionality. The technician must adhere...

  • Front Desk Associate

    3 months ago


    Irving, United States Crestview Management, LLC Full time

    Join Our Team at Marriott Dallas Las Colinas! Are you ready to step into the world of hospitality with one of the most prestigious names in the industry? Marriott Dallas Las Colinas, a full-service Marriott hotel located in the vibrant Las Colinas urban center, is seeking enthusiastic Front Desk Associates to join our dedicated team. Our hotel caters to the...

  • IT Help Desk

    2 months ago


    Irving, United States Motion Recruitment Full time

    One of the nation's top performing labor broker companies, strives in installing services for retailers and manufacturing companies. They are looking to bring on a Support technician to their growing team. This company's mission is to provide expertise of installation services that include improvements in products such as doors, windows, siding, and kitchen...


  • Irving, Texas, United States Hyatt House Las Colinas Full time

    Job Title: Front Desk AgentAt Hyatt House Las Colinas, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous service to all guests...

  • Front Desk Associate

    4 weeks ago


    Irving, Texas, United States Fitness Connection Full time

    Job Title: Front Desk AssociateAre you passionate about delivering exceptional customer service and creating a welcoming atmosphere for our members and guests? Do you have a knack for multitasking and ensuring seamless experiences? We're seeking a Front Desk Associate to join our team at Fitness Connection!Key Responsibilities:Provide EPIC greetings and...


  • Irving, United States Vaco Full time

    JOB SUMMARY Provide first-level technical support to internal end-users through various channels Troubleshoot and resolve hardware, software, and network issues efficiently Manage service requests and incidents via ticketing system, ensuring timely resolution and follow-up Support setup and configuration of new hardware and software Create and maintain...


  • Irving, Texas, United States Embassy Suites DFW Airport South Full time

    Job SummaryAs a Front Desk Agent at Embassy Suites DFW Airport South, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.ResponsibilitiesGuest Registration: Register guests,...

  • Front Desk Associate

    3 weeks ago


    Irving, Texas, United States Crestview Management, LLC Full time

    Front Desk Associate Job DescriptionAt Crestview Management, LLC, we are seeking a skilled Front Desk Associate to join our team at Marriott Dallas Las Colinas. As a Front Desk Associate, you will play a vital role in ensuring a seamless and welcoming experience for our guests.Key Responsibilities:Warm Welcome: Provide a friendly and professional check-in...

  • Front Desk Associate

    2 months ago


    Irving, United States Fitness Connection Full time

    Job DetailsJob Location 1411-Irving - Irving, TX DescriptionPOSITION SUMMARY Are you passionate about a fit lifestyle and making everyone around your feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front Desk Hospitality...