Information Technology Support Technician

3 weeks ago


Irving, United States CornerStone TTS Full time

IT End User Support Technician (Irving and West Texas)


CornerStone Technology Talent Services is seeking a qualified IT End User Support Technician for our Irving and West Texas locations. We are looking for a professional with a minimum of 5 years of technical experience, who is customer service-oriented and can provide high-quality, timely technical support to end-users.


Responsibilities:

• Provide break-fix support for laptops, desktops, tablets, and associated hardware peripherals.

• Manage large-scale office moves and IMAC support activities.

• Offer support for Operating System issues, MS Office suite, and other business applications.

• Troubleshoot imaging devices (printers, scanners, MFDs) and manage access-related issues, including smart card, password, and security concerns.

• Provide support for mobility devices (iOS/iPhones/iPads).

• Offer VIP and home-based office support as needed.

• Maintain and manage the ticket queue in the remedy system to ensure timely resolution within the defined service levels.

• Coordinate with vendors for end-user hardware maintenance and warranty repairs.

• Provide on-site IT support for events and disaster recovery activities.

• Ensure compliance with security controls, access reviews, and risk assessments.

• Provide on-call support outside business hours on a rotational basis.



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