Operations Support Manager

Summary

We are currently seeking a highly organized and hands-on individual to join our organization as an Operations Support Manager. This role is responsible for overseeing daily sanitation activities, ensuring compliance with regulations, maintaining cleanliness, training employees, and prioritizing safety. This role is also responsible for overseeing preventive maintenance activities and insuring reliability of equipment is maintained at a high level. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a demonstrated commitment to maintaining a safe and sanitary work environment. 

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as necessary.   

Maintenance Operations Management:

·      Maintains production equipment in a manner that meets organization standards and maximizes equipment uptime. Requisitions tools, equipment, and supplies.

·      Maintains preventive maintenance programs and procedures to ensure proper operations, preventive maintenance activities, and repair programs and procedures.

·      Inspect & monitor production areas to ensure proper functioning of equipment and machinery. 

·      Perform skilled maintenance activities including repairs, installations, pneumatics, and electrical. 

·      Inspects completed work for conformance to blueprints, specifications, and standards.

·      Prioritize activities to insure compliance to production plans . 

·      Adjust, repair and replace electrical and electronic equipment. Participate in HAZMAT team to ensure preparedness for emergency situations. 

·      Identify failures and perform root cause analysis.

·      Collaborate with other departments in addressing continuous improvement initiatives.

·      Promote and encourage safety and food safety in all aspects of maintenance. 

 Sanitation Operations Management: 

·      Assist sanitation team in developing and implementing sanitation protocols, procedures, and guidelines to maintain high standards of cleanliness throughout the facility. 

·      Work closely with the Sanitation team to coordinate and supervise daily sanitation activities, including cleaning, foaming, scrubbing, rinsing, and sanitizing to ensure compliance with established procedures and schedules. 

·      Conduct inspections to assess sanitation conditions, identify areas for improvement, and take immediate corrective actions in compliance with Denali’s sanitation protocols, procedures, and guidelines. 

·      Provide guidance and training to sanitation team, ensuring adherence to established protocols and maintain a high level of performance. 

Quality Control and Continuous Improvement: 

·      Oversee quality control measures to ensure sanitation processes meet established standards and comply with regulatory requirements. 

·      Collaborate with team to address any sanitation-related issues that may impact product quality and safety. 

·      Proactively identify opportunities for process improvement in sanitation operations, and implement innovative solutions to enhance efficiency, effectiveness, and sustainability. 

Leadership abilities to motivate and guide a team effectively

Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform the essential job function satisfactorily. Additionally, they must fulfill essential job functions in a consistent state of alertness and safe manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

·      Requires a minimum of two years prior experience in the food industry.

·      Proven leadership skills.

·      3-5 years progressively responsible experience. Within a food company is preferred.

·      Process Improvement experience.

Language Skills

• Ability to speak, read, and comprehend English. Interpret documents such as safety rules, production schedules, purchase orders, maintenance instructions, and procedure manuals.
• Ability to write/query reports, procedure manuals, and correspondence.
• Ability to communicate effectively with customers, vendors and other employees of the organization without assistance.

Skills

·      Ability to work in a team-centered atmosphere and train new employees. 

·      Ability to effectively coach, monitor, and discipline employees.

·      Ability to apply general rules to specific problems to produce answers that make sense.

·      Strong written and verbal communication skills with proven ability to effectively communicate with all levels of the business.

·      Ability to be persuasive and assertive while also being collaborative.

·      Ability to lead and influence decisions to drive business goals and make complex decisions.

·      Strong organizational skills, interpersonal and leadership skills.

Reasoning Ability

·      Initiative and planning skills and abilities

·      Self-Motivated, resourceful, creative, teachable.

·      Ability to multi-task and manage time effectively.    

·      Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Mathematical Skills

·      Ability to work and assist in developing and managing budgets.

·      Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

·      Ability to compute rate, ratio, and percentage.

Supervisory Responsibilities

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit and use hands to finger, handle, or touch objects, tools, chemicals, or controls. The employee must occasionally lift and/or move up to 50 pounds, carrying and moving parts, materials, and product in a wet, hot environment. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Denali Ingredients is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status, or any other characteristic protected by law. We do not discriminate against any employee or applicant and believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

Denali Ingredients is in New Berlin, Wisconsin. We are customer-centric, fun and engaging. Beyond making ice cream treats tastier, Denali provides a fast-paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive compensation, industry-leading benefits, training, mentoring and growth opportunities. Join a team that makes the world a sweeter place

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.