Operations Support Manager

1 week ago

New Orleans, Louisiana, United States Ports America Full time

At Ports America, the Operations Support Manager for Intermodal Maintenance & Repair (M&R) will play a crucial role in leading and guiding the maintenance and repair activities of our equipment. This position is essential for ensuring optimal productivity and oversight in the repair operations while delivering exceptional customer service to our terminal partners.

Key Responsibilities:

Oversee the activities of mechanics involved in the maintenance and repair of containers, chassis, and refrigerated units. Collaborate with the M&R management team to establish operational goals and objectives. Direct the compilation of daily, weekly, and monthly performance metrics for productivity and other operational and financial reports. Ensure the safe, efficient, and cost-effective management of operations while achieving financial and operational targets. Analyze performance data and trends to pinpoint areas needing enhancement. Foster effective communication within the workgroup to ensure smooth operational activities. Deliver reliable service to clients, prioritizing the timely turnaround of older damages. Monitor productivity levels to maintain an efficient operation; provide a detailed weekly labor production report for all mechanics and non-productive labor. Uphold safety, health, and environmental standards across all operations. Conduct daily safety meetings at both M&R and operational meetings. Investigate all accidents and injuries thoroughly, reviewing findings with the management team. Ensure M&R staff are well-versed in company policies, labor laws, and collective bargaining agreements. Maintain an accurate inventory of all equipment, submitting necessary reports to meet customer requirements. Guarantee that all administrative procedures and reports are completed accurately and submitted promptly to the relevant parties. Participate in customer audits conducted at the site level. Ensure all management-required daily productivity forms are collected from mechanics at the end of each shift, reviewing them for accuracy. Complete additional duties and tasks as assigned.

Minimum Qualifications:

High School Diploma or GED. A minimum of 4 years of experience in Intermodal M&R Equipment within the logistics or transportation sector in a managerial role, with significant experience in labor relations. Proficient understanding of budget preparation and financial applications, including basic accounting, statistics, problem-solving, goal-setting, and business applications.

Preferred Qualifications:

Bachelor's Degree in Maritime, Logistics, Supply Chain, or a related field. Knowledge of terminal and stevedore operations. Comprehensive understanding of M&R Equipment repair standards required by customers. Experience managing M&R operations, including technical mechanical expertise and labor management. Familiarity with managerial and leadership principles, with the ability to influence other management team members and lead a skilled department. In-depth knowledge of union contracts. Strong understanding of safety and accident prevention measures. Demonstrated leadership and influencing skills. Ability to exercise sound business judgment to set direction and establish priorities. Excellent managerial skills, including planning, organizing, and directing work.

Physical Working Attributes:

Frequent walking, standing, and bending, with occasional sitting. Work in a terminal or yard environment. Adaptability to changing weather conditions. Exposure to an environment with moving objects and machinery. The workplace may pose hazards for individuals unable to see or hear fast-moving heavy equipment.

NOTE: This job description is not exhaustive. Employees may perform other related duties as necessary to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, age, disability, genetic information, citizenship status, military service obligations, or any other category protected by applicable federal, state, or local law.

This role does not provide sponsorship for work authorization. External applicants must be eligible to work in the US.

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